Gift Processing and Constituent Data Analyst

Since its inception, Embry-Riddle Aeronautical University has remained best in class - the unquestioned global leader in aerospace education, and the definitive source of innovation in aviation and aerospace education and research. The largest, most comprehensive institution of its kind, Embry-Riddle was founded in 1926, 22 years after the Wright brothers' first demonstration of piloted, powered flight: 12 seconds that changed the world and eventually brought Embry-Riddle into being. Today, with our 100-year legacy of innovation and excellence in education, even greater accomplishments lie ahead - and above!

Embry-Riddle holds multiple Top 10 academic rankings. Our aerospace engineering programs, for example, have routinely been judged to be the nation's best. With a long history of serving those who serve, Embry-Riddle is annually named "Best for Veterans." In addition, the university's online bachelor's degree programs have ranked first or second in the nation for the past eight years. And, Embry-Riddle's professional pilot degree programs are the unquestioned gold standard for aspiring aviators.

As we prepare for our Centennial Campaign, there has never been a more exciting time to make your mark on our University's history. We seek an experienced Gift Processing and Constituent Data Analyst to join the Office of Philanthropy &Alumni Engagement.

Reporting to the Executive Director of Advancement Services, The Gift Processing Analyst plays a critical role in ensuring the accurate and compliant recording of charitable contributions in accordance with CASE guidelines and IRS regulations. This exempt-level position requires a high degree of independent judgment, research, and complex decision-making. The analyst serves as a subject matter expert and trusted partner to key stakeholders across the institution, including Donor Relations, Stewardship, Gift Officers, and the Controller's Office. The analyst is also expected to actively contribute to a team culture of excellence, accountability, and continuous improvement.

This is not just a job - it is an opportunity to be a catalyst for change, a champion of innovation, and a guardian of our legacy. If you are ready to make waves, break barriers, and leave an indelible mark on the future of aerospace education, we want you on our team.

Key Responsibilities:

Gift Processing:

• Professionally interact with key stakeholders and maintain discretion and professionalism in all communications and documentation when providing information, clarifying giving records, and/or resolving inquiries regarding gift processing.
• Conduct independent research and evaluation of diverse gift transactions to determine appropriate processing and application in accordance with institutional policy, CASE standards, and IRS regulations.
• Requires a high level of accuracy and attention to detail in processing and recording philanthropic gifts.
• Exercise discretion and critical thinking in complex data entry tasks, including constituent creation, record linking, and credit assignment to donors and gift officers.
• Process all charitable contributions accurately and in a timely manner, including outright gifts, matching gifts, pledges, payroll deductions and planned gifts.
• Prepare invoices for pledge payments or donor requests, and support reconciliation processes in coordination with the Controller's Office.
• Take ownership of daily gift processing workflow; assess and prioritize tasks to meet critical deadlines with minimal supervision.
• Review gift agreements for appropriate documentation and terms to ensure alignment with institutional policies and donor intent.
• Generate and analyze donor, fund, or designation-specific reports as needed by leadership and development teams.
• Develop and document standard operating procedures independently; identify and recommend process improvements to enhance efficiency and accuracy.
• Lead or participate in testing of database and application updates, following best practices to validate system functionality and data integrity.
• Provide training and guidance to new staff and student employees on gift processing procedures and system use.
• Investigate processing issues and partner with management and IT to identify root causes and implement long-term solutions.
• Collaborate proactively with internal departments such as the Controller's Office, Athletics, and academic colleges across all campuses to ensure consistency and accuracy in gift handling.
• Serve as a subject matter expert and consultant to internal teams, including Donor Relations and Gift Officers, on donor record maintenance and gift documentation.

Constituent Management:

• Process interims from the various feeder systems - Campus Solutions, Workday HR and other sources
• Review various sources to identify, and update donor records following complex processes to ensure accuracy - i.e. deceased, divorced, new employment
• Review and update donor information to ensure accuracy when processing gifts

General duties & expectations:

• Demonstrate behaviors that support a collaborative, high-performing team environment; contribute positively to team dynamics through communication, accountability, and knowledge sharing.
• Assist in developing a team culture focused on service, accuracy, continuous learning, and mutual support.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

• Bachelor's degree required; accounting, business, or related field preferred.
• Minimum of 3 years of experience in gift processing, data management, or a related function, preferably in a higher education or nonprofit setting.
• Deep understanding of IRS charitable contribution rules and CASE reporting standards.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated ability to manage confidential donor information with discretion and integrity.
• Proven ability to work effectively within a team, contributing to a culture of collaboration and continuous improvement.
• Excellent written and verbal communication skills, with a professional and customer-focused demeanor.
• Experience with advancement databases (e.g., Ascend, Ellucian, Blackbaud) strongly preferred.