New

Customer Service Specialist

North Carolina State University

$ 35,589 - $ 64,499

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Sep 09, 2025

Job Posting Information

Posting Number	PG194653SP
Internal Recruitment	No
Working Title	Customer Service Specialist
Anticipated Hiring Range	$43,000 - $45,000
Work Schedule	Monday - Friday, 8:00 a.m. - 5:00 p.m
Job Location	Raleigh, NC
Department	Business Systems
About the Department	The North Carolina State University Facilities Division ensures that the campus's physical environment supports the university's mission 24 hours a day, 365 days a year. Our varied team of approximately 900 dedicated professionals plans for current and future needs, builds high-impact facilities, and maintains the campus. Join one of the largest and best employers in the state and help shape the future of our campus community!
Wolfpack Perks and Benefits	As a Pack member, you belong here and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Are you a skilled communicator who enjoys helping others and solving problems? NC State University's Facilities Division is looking for a Customer Service Specialist to join our Business Systems Office, where you'll serve as a vital link between campus stakeholders and the teams who keep our university running smoothly. In this role, you'll be the first point of contact for a wide range of facilities-related inquiries. You'll handle incoming calls, emails, and work requests, ensuring they are accurately documented, coded, and routed for prompt resolution. Your attention to detail and ability to stay organized in a fast-paced environment will directly support our mission of providing exceptional service across campus operations. If you're someone who thrives in a dynamic, service-driven setting and enjoys making a difference every day, we invite you to apply. *Key responsibilities and duties include, but are not limited to:* Field and process facilities-related customer service requests via inbound calls and electronic platforms (AiM and ReADY) Codify requests to ensure systematic flow across departments and adherence to billing, reporting, and data integrity standards Coordinate utility service interruptions campus-wide and communicate effectively with stakeholders Provide quality assurance for data collected in AiM Integrated Work Management and ReADY systems Collaborate with multiple divisions, including Athletics, Campus Enterprises, and Campus Health, to accommodate diverse operational practices Ensure timely resolution of issues and direct staff to address customer needs promptly Communicate effectively with clients to understand and document service requirements, ensuring clear and accurate written communication for immediate and historical reference Conduct system research to retrieve and provide data as needed to support various operational needs Operate the Service Center independently when necessary, demonstrating comprehensive knowledge and composure Gain consensus for the initial scope of work with the service provider to ensure internal and external customers are fully aware of the work required to resolve a problem
Other Responsibilities	This position has been designated as mandatory personnel for the University and will be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist with snow and ice removal under the direction of a supervisor Other duties as assigned

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Provide exceptional customer service in fast-paced, high-volume environments, using strong communication skills to interact effectively with a wide range of university stakeholders Promote collaboration and teamwork across departments to resolve service issues efficiently and professionally Apply critical thinking and problem-solving skills to manage escalations and support service delivery with a solutions-oriented approach Perform well under pressure, effectively multitasking while following instructions and adapting to changing priorities Navigate office procedures and business operations with attention to detail, contributing to a team-focused and service-driven work environment
Preferred Qualifications	Experience working in the customer service field in a university setting
Required License or Certification	North Carolina driver's license required within 60 days of hire and must be maintained
Valid NC Driver's License required	Yes
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	09/09/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	07/15/2025
Notice to Applicants	*Please note that the work history on your resume, must also be included in your application.*
Special Instructions	Please include a resume, cover letter and contact information for three professional references

Position Details

Position Number	00103221
Position Type	SHRA
Position Classification Band Title	University Program Associate
Position Classification Band Level	Journey
Position Classification Salary Range	$ 35,589 - $ 64,499
Salary Grade Equivalency	NC09
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	447040 - Business Systems
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.