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Clinic/Practice Assistant Lead, Family Medicine

North Shore Physicians Group, Inc.
United States, Massachusetts, Saugus
1069 Broadway (Show on map)
Sep 09, 2025
We are seeking a full time, 40-hour Lead Clinic/Practice assistant to support our Saugus site. Our practice is open Monday through Friday from 8:30AM to 5:00PM.
The Lead is responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.
Essential Functions:
-Supervise and mentor clinic support staff, including administrative and clinical assistants.
-Oversee daily operations to ensure efficient workflow and high-quality patient care.
-Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
-Implement and maintain clinic policies and procedures to enhance operational efficiency.
-Assist in training new staff and providing ongoing education for existing staff.
-Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Education:

  • Associate's Degree Healthcare Administration required
  • Bachelor's Degree Healthcare Administration preferred

Experience

  • Experience working in a healthcare setting 3-5 years required
  • Experience in a leadership or supervisory role 2-3 years required


Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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