Bankruptcy Accounts Specialist

Overview

To maximize recovery of bankrupt accounts through negotiation, reaffirmation, legal proceedings, fraud detection and collection efforts. Serve as liaison for OGC and outside legal counsel on bankruptcy litigation or adversary complaints. Provide specialized servicing of charged-off mortgage loans. Serve as subject matter expert regarding section functions, systems, policies and/or procedures.

Responsibilities

• Analyze accounts included in the bankruptcy for potential abuse and/or fraud to determine if litigation is warranted to protect NFCU's interest and reduce financial loss
• Monitor attorneys assigned to accounts to determine status of litigation; advise attorneys of any legal issues and their impact on NFCU
• Process and distribute time sensitive legal documents, notification of suits against NFCU, Cease and Desist for both filer and non-filer, and third party communications to ensure compliance with Bankruptcy Laws to minimize the risk of litigation
• Review bankruptcy docket report and analyze accompanying schedules with emphasis on Statement of Intent for Chapter 7, and Plan information for Chapter13 to determine the impact on NFCU
• Communicate with attorneys and trustees, members, agents, title companies and various third-party and internal/external groups regarding bankruptcy
• Negotiate attorney fees and recommend approval to Supervisor
• Analyze Chapter 7, 11 and 13 bankruptcy filings to determine the potential for asset recovery
• Initiate the appropriate course of action for asset recovery based on collateral, cross-collateral potential, and non-filing parties in accordance with State repossession laws
• Represent or retain outside legal counsel to represent NFCU at court proceedings
• Manage legal notifications (e.g., Mechanic's Liens, Adversary Complaints, Lift of Stay, Motions to Avoid Lien, Motions to Value, Judgment Liens, and Plan Confirmation, etc.), and determine appropriate course of action
• Negotiate Short Sale request, settlement, and reaffirmation based on the bankruptcy disposition Process charged-off bankruptcy impaired equity loans; facilitate Proof of Claims and review motions
• Monitor bankruptcy progression for adherence of repayment and update NFCU systems to ensure accurate reporting
• Pursue fraud cases through the court system for Non-Discharge and Objections to Discharge
• Evaluate bankruptcy cases and determine collateral market values; file Proof of Claim with the appropriate court on all asset cases
• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Assist with reviewing escalated member issues and with determining the appropriate course of action to resolve issues
• Perform other duties as assigned

Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations
• Experience in financial counseling, negotiating, and explaining decisions to members
• Experience in financial transaction/processing related responsibilities
• Ability to work independently and in a team environment
• Experience working with all levels of staff, management, stakeholders, vendors
• Experience interacting with attorneys, courts, or trustees
• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies
• Ability to maintain confidentiality and demonstrate integrity
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective member/customer service skills
• Effective skill interacting tactfully and effectively in difficult situations
• Effective research, analytical, and problem solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill assimilating information, analyzing facts, and developing logical conclusions
• Effective organizational, planning and time management skills
• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Effective verbal and written communication skills
• Effective database, word processing, and spreadsheet software skills

Desired Qualifications

• Familiarity with the systems and software used by the Lending Collection's Division
• Familiarity with NFCU functions, philosophy, operations and organizational objectives
• Familiarity with NFCU products, services, processes, policies and procedures
• College level courses with concentration in Accounting, Finance, Business, or related field
• Strong ability to critically think and apply sound judgment in decision-making
• Demonstrated success in high-production environments, consistently meeting performance goals Excellent multitasking skills, with a focus on maintaining efficiency and accuracy under pressure

Hours: Monday - Friday, 9:00AM - 5:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

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