Manager, Store Operations- Systems

Requisition ID:900363
Store #:130110 Oakley Field Support - OH CSC
Position:Full-Time
Total Rewards:Benefits/Incentive Information

At Oakley, we believe everyone in the world can and will become better. We're cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you're free to be the best version of yourself is when you can Be Who You Are.

With us, you'll be part of a team that's influencing athletes, whether they're running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more.

Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Manager of Store Operations Systems for Oakley serves as the technical lead for store systems and enhancements. Partners with key stakeholders to identify and recommend improvements in operational efficiencies, processes, and productivity, and collaboratesin the development, implementation, and communication of technical initiatives. Acts as operational liaison with shared service partners to manage all system related projects impacting the stores organization, as well as work pro-actively for continued growth toward future innovative needs.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead cross-functional implementation of Store Technology initiatives to include POS enhancements, Digital applications, OMNI channel initiatives, store systems platforms, deployments, integrations, etc.
• Serve as Operations liaison for store systems management including issue resolution, user acceptance testing and release management.
• Establish processes and tools for support, sustainment, and release management of live, chain wide store systems.
• Serve as subject matter expert to ensure all systems functional requirements, deployment and sustainment plan meet Brand needs, as well as all store technology hardware and software initiatives.
• Develop and innovate tools and programs to enhance customer experience by ensuring field engagement, adoption, and performance for all system related projects.
• Identify opportunities for continuous improvement and develop project plans to deliver on those improvements.
• Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to provide recommendations for future enhancements or address current issues.
• Analyze top drivers of service calls to determine root cause, and drive resolution to provide support to the field.
• Respond resourcefully to change; know when to call upon others for different perspective.
• Demonstrate initiative and sense of urgency.
• Show consistency among principles, values and behavior.

BASIC QUALIFICATIONS

• Bachelor's Degree
• 5+ years' experience with retail or system implementation
• 4+ years project management experience or equivalent
• Strong organizational skills - project management, time management and prioritizing
• Strong computer skills including, Excel, PowerPoint and SAP
• Strong critical thinking skills
• Strong Customer Service Orientation - phone skills, problem solving, follow-up
• Excellent communication skills - written, verbal, listening and presentation
• Ability to balance multiple projects simultaneously
• Teamwork - able to work and lead multifunctional teams

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.