Manager, Process Manager - Debit Monitoring (Hybrid)

The Enterprise Payments (EP) Debit Operations team is seeking a dynamic Process Manager to support the Debit monitoring and resiliency function. The team is part of the Retail Bank line of business and is tasked with developing oversight of end-to-end payments operations, risk management, and operational resiliency for Debit payment types. We establish accountabilities across the Debit payments ecosystem, serve as an advisor for stakeholders, and monitor Debit payment risks and controls end-to-end across the Debit framework.

As a Process Manager, you'll help manage and support critical day-to-day monitoring and resiliency across all Debit payment rails. In this role, you'll work closely with key Debit payments stakeholders to deliver results that will have a direct impact on how we monitor Debit payments and maintain operational stability. Further, you will be instrumental in helping to drive the well-managed agenda and will ensure that our organization is positioned to support a growing and more sophisticated Debit organization. You will also be at the forefront in helping us reimagine how we can leverage technology to support strategic initiatives while reducing risk and improving associate and customer experiences.

The Manager will help develop and maintain strategic insights and key processes for the Debit Operations team. You'll be responsible for overseeing the detailed analysis of Debit payments-related issues and events across Capital One, escalating major risks and issues to leadership, and overseeing their resolution. You will connect with Debit partners across the ecosystem: Advisors, Operations teams, and Initiation teams to build and manage routines for monitoring risks, events, controls, key operational metrics, and all other necessary information to lead insight-producing discussions with leadership.

Responsibilities

• Support the development and maintenance of processes for end-to-end EP Debit payments monitoring and resiliency.

• Work with stakeholders to produce weekly, monthly, quarterly, and annual reports on payment rail and business performance.

• Increase payment rail resiliency by mapping the payment ecosystem, identifying areas for improvement, recommending solutions to appropriate stakeholders, and following through to ensure implementation.

• Help ensure that Debit payment issues and events are identified and documented appropriately, escalating major risks and events to senior management when necessary.

• Analyze reporting to identify themes and trends across the organization and support resiliency efforts.

• Work to establish automated controls and alerting to ensure operational readiness by enhancing current monitoring processes.

• Support cross-functional collaboration with stakeholders and help develop resolution strategies for Debit-related issues and events.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma, GED or Equivalent Certification

• At least 3 years of experience in the financial industry

• At least 3 years of experience in process or project management

• At least 3 years of experience supporting, partnering and interacting with internal and external business clients

• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelor's Degree in Business Management, Process Management, Project Management, Computer Science or Information Systems

• Six Sigma, Lean, or PMP Certification

• At least 5 years of project, process, or relationship management experience

• At least 3 years experience with multiples payment types

• At least 3 years of experience in analyzing data using SQL or Python

• At least 3 years of experience leading projects across cross-function teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.