Key Accounts Support Specialist

Mission - Contribute to the development of the National & OEM business by overseeing administrative functions and providing support to the National & OEM Customer Service Manager.

Data Management & Integrity: Maintain and correct customer files to ensure information is accurate and up to date. Review documentation to confirm pricing and processes adhere to national agreements. Administer and maintain a working knowledge of all relevant databases and software including but not limited to C4C, various third party portals, shared mailboxes, relevant Power BI reports, Microsoft Office programs.

Reporting: Provide monthly reports to National/OEM accounts and National/OEM account team as needed, including upcoming service plan expirations and overdue service plans.

Service Plans: Submit tasks for service plan cancellations, renewals, updates or invoices via C4C. Ensure new service plans are entered and executed per the terms of our agreement. Provide customer specific documentation related to completed service plan work orders.

Order Support: Receive purchase orders and identify and distribute to the appropriate employee. Confirm order receipt and pricing/ETA in portals when necessary. Initiate and follow the RMA process to verify that parts are returned and replacement parts are ordered. Review visit reports for anomalies, recommended repairs, and to confirm that we are servicing within the necessary parameters.

Warranty Administration: Review MyQuest tickets for warranty claims to ensure complete and accurate information is provided. Submit warranty information provided into warranty processing system. Act as the liaison between the person processing the warranty claim and the customer making the claim.

Experience - 2 years Inside Sales Support or equivalent experience in sales role

Education - 2 year technical or business degree or equivalent experience.

Skills - Organizational skills, critical thinking and written and verbal communication skills required

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  Attractive benefits Include: * Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan * Health insurance/ Dental insurance/ Vision insurance * Competitive paid time off * Annual bonus structure * $60,000 to $70,000 / year. Salary based on knowledge, skills, and experience and has been geographically adjusted.

  
  

Option 1: On-Site
This role requires you to work on-site at our office in Rock Hill, SC.

Talent Acquisition Team: Sowmya Prativadi