Help Desk Support II

Help Desk Support II (Hybrid - Franklin & Nashville, TN)

Schedule: Full-Time, Monday-Friday, 9:30am-6:00pm CST. (occasional weekends and travel up to 10%)

Position Summary

The Help Desk Support II role provides technical support for more than 3,300 local and remote end users. This position is responsible for troubleshooting, configuring, installing, and maintaining Microsoft systems in an Active Directory environment. The role requires regular on-site presence at both our Franklin corporate office and Nashville hardware depot, with an emphasis on strong customer service and effective communication.

Essential Duties and Responsibilities

• Provide IT support for hardware, software, and network issues via phone, email, remote desktop, and in person.
• Strive to achieve first-call resolution whenever possible as part of the IT Call Center.
• Configure, install, and maintain Microsoft systems in an Active Directory environment.
• Test, image, and deploy desktops and laptops.
• Escalate unresolved or complex issues to higher-level support.
• Track IT assets accurately within the inventory system.
• Coordinate with vendors regarding purchasing, warranties, and returns.
• Participate in after-hours on-call rotation to support business needs.
• Document troubleshooting steps, resolutions, and updates to knowledge base materials.
• Perform other duties as assigned.

Required Education and Experience

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• A minimum of 3 years of IT support experience is preferred.
• Proficiency with Microsoft Windows, Office 365, Active Directory, and remote support tools.
• Experience handling escalated support issues.
• Experience analyzing and resolving complex system-level software issues.
• Strong communication, organizational, and customer service skills.

Preferred Qualifications

• Prior experience in a healthcare or clinical IT environment.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP/MCSA).

At Innovative Renal Care (IRC), our comprehensive benefits program is a key component of our total compensation package. It includes a 401(k) match, healthcare coverage, and a broad range of other benefits that compare favorably within our industry and marketplace. Learn more atIRC Benefits and Perks.

About Innovative Renal Care

We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions.

Our Values: I CARE

• Integrity & Innovation - Earn trust by keeping promises and embracing new solutions.
• Compassion - Treat patients, families, and colleagues with respect and empathy.
• Accountability - Take ownership and recognize the contributions of others.
• Results-Driven - Strive for excellence and exceed expectations.
• Everyone Counts - Foster diversity, equity, teamwork, and collaboration.

Why Join IRC?

• Career Growth - Be part of a values-driven team making a meaningful impact.
• Competitive Compensation - Salaries continually benchmarked against market and trends.
• Enhanced PTO - Your most recent dialysis experience counts toward PTO accrual.
• Team Culture - Thrive in a supportive environment that values innovation, accountability, and compassion.

Innovative Renal Care is an equal opportunity and a drug free workplace.All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origins, citizenship, disability or protected veteran status.All applicants will be subject to a drug screening and background check upon acceptance of an offer.

IRC will only contact you from careers@innovativerenal.comor team members with an @innovativerenal.comemail address. Please be cautious and aware of spam or fraudulent emails soliciting personal or banking information. IRC will not request this information via email.

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