Supervisor, Patient Access - New Plymouth Bass Lake Clinic Opening Fall 2025

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

Under direct supervision of the Patient Access Manager, the Supervisor, Patient Access coordinates and supervises clinic site activities for clinic front desk operations, including providing administrative support, resolving patient issues and staff scheduling.

This is a full-time position based at our based at our new Plymouth Bass Lake Clinic set to open the fall of 2025. Variable daytime hours. Must be flexible to float to all Summit locations as needed.

• Direct day-to-day operations, including continual process improvement activities, updating of clinical policies and procedures, as needed.
• Responsible for employee staffing and supervisory duties for assigned staff. Interview, hire, and onboard new employees; conduct performance reviews; engage, coach and address performance issues; address complaints and resolution of problems; and ensure the completion of required paperwork, records, documents, etc.
• Approve and process timecards of assigned staff.
• Lead staff scheduling to ensure adequate coverage, space and facilities for optimized patient care. If staffing covering dictates, perform the duties of the reception front desk at any of the clinic locations.
• Coordinate orientation and training of new and present employees in the processes and methods required to achieve the practice's standards for quality, quantity, and safety.
• Actively identify, participate and assist with employee engagement activities.
• Work collaboratively with other leaders and departments to resolve issues, create streamlined processes and identify opportunity for improvement.
• Coordinate, supervise and direct completion of special clinic projects, as appropriate.
• Responsible for documentation, processing and resolution of patient/client complaints.
• In collaboration with and at the direction of leadership, manage and implement departmental budgets.
• Perform other related duties as assigned.

Summit's hiring range for this position is $55,463 to $69,329 per year. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Associates (preferred)
Bachelors (preferred)
High School (required)

Minimum of five years of experience with increasing responsibilities in a healthcare and/or clinical setting. Previous experience in a supervisory or leadership role preferred.
May consider candidates with equivalent combination of education and experience in clinic operations, project management or lead experience. (required)