New 
Senior Technical Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 11, 2025 | |
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OverviewThe E+D Strategy and Growth team accelerates customer value and business results (acquisition, activation, engagement, and retention) for Microsoft 365 and Copilot. We use Product-Led Growth practices, deep customer insight, and rigorous measurement to design and scale programs that improve acquisition, activation, engagement, and retention. In the age of AI, we are evolving how we design growth systems, how we ship AI-powered capabilities, and how we leverage AI to raise our own productivity and impact.As a Senior Technical Program Manager, you will lead complex, cross-organizational initiatives that connect customer signal to product outcomes. You will define durable strategies and roadmaps, align senior stakeholders, shape technical approaches with engineering partners, and deliver measurable results with operational excellence. This role will help to support and lead the Blockers community, a large cross-functional community focused on identifying and resolving high-impact blockers. You will partner closely with product teams across Microsoft, MCAPS, FastTrack, GetHelp, IDEAs, and the PLG team.This role will identify and resolve high impact issues. You will translate signal into prioritized plans, align stakeholders at senior levels, and deliver programs with operational excellence. You will partner with engineering on scalable services and data systems that meet enterprise expectations for privacy, reliability, and supportability. Decisions will need to be made using the input of others within the org (and outside of it) but also with data and business results in mind. Landing the projects in this workstream requires you to deliver with operational excellence and a high, measurable bar for final delivery and impact.This is fundamentally a "roll-up our sleeves" team driven by a sense of mission and relentless curiosity, rewarded by partnership with some of the best teams in the industry and the opportunity to work on some of the most exciting challenges of our time. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCreate and lead cross organizational programs that drive M365 Copilot and Copilot Chat growth, from problem framing to shipped outcomes, with clear goals, success metrics, and decision checkpoints.Translate field and customer insights into prioritized requirements and program plans, partnering with multiple product groups and customer facing teams to accelerate value.Design measurable experiments and implement the telemetry needed to evaluate impact, quality, and reliability in partnership with the product-led growth team.Define and evaluate metrics for success and sustaining health so teams stay on track and maintain a high quality bar.Communicate with clarity to senior and executive audiences, covering plans, timelines, risks, and mitigations. Drive alignment and unblock decisions. Present complex, often technical plans to executives at some of the highest levels of E+D to drive awareness and alignment.Improve how we work by establishing operating mechanisms, playbooks, and templates that raise the bar on execution across partner teams.Foster inclusive collaboration with design, research, PMM, data science, finance, sales, and privacy partners so that solutions are customer informed and enterprise ready. | |