Student Support Coordinator

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The Students First Office ( SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, appeals, and graduation planning. Additionally, the office is the centralized center for the advisement of exploratory (undecided) majors and the coordination of all programs for students in academic recovery.

Within SFO, the Student Support Team serves as the front line of contact for the office, managing its main communication platforms. The team also coordinates departmental communication, outreach, visit triage, and appointment scheduling. The team provides support, where needed, for programs and initiatives coordinated across the department's Academic Advising and Academic Recovery teams. The Student Support Team also manages the office's social media presence and administrative procedures for academic appeals and course withdrawal.

Reporting to the Director of the Students First Office, the Student Support Coordinator will manage the day-to-day responsibilities of the department's student support front desk, serve as a public face for the office, and is one of the first individuals with whom students interact in the office. The Student Support Coordinator is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from both the Academic Advising Team and the Academic Recovery Team. Although the Student Support Coordinator will not have an assigned student caseload, this position will interact daily with students, faculty, and staff across campus to support and connect students to resources. They should be prepared to provide guidance and make referrals to various offices on campus when necessary.