Bilingual HR Support Specialist

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

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A Brief Overview

The Bilingual HR Support Specialist plays a key role in delivering Tier 1 and Tier 2 HR support across US LBM from our Atlanta HQ location. This team member serves as the first point of contact for employees and managers, guiding them through HR policies, systems, and procedures. With a strong focus on service, problem-solving, and collaboration, the HR Support Specialist helps ensure consistent and high-quality employee experience across the organization with the target of one-call resolution.

What you will do

• Respond promptly and courteously to inbound HR inquiries via phone, email, and case management systems (Workday)

• Intake and triage employee questions, providing Tier 1 support or escalating to appropriate HR Centers of Excellence for Tier 2 resolution.

• Guide employees and managers in navigating HR platforms including Workday, Building Connections (company intranet), and other internal tools.

• Accurately document cases, including steps taken and final resolutions, to support trend analysis and process improvement.

• Maintain alignment with US LBM's HR policies and service-level expectations.

• Proactively identify recurring issues and recommend process or knowledgebase updates.

• De-escalate complex or sensitive situations with empathy, patience, and professionalism.

• Collaborate with fellow HR Support Specialists to ensure seamless case handoffs and coverage.

• Assist in onboarding and training new team members.

• Uphold US LBM's commitment to employee confidentiality and data integrity.

• Maintain regular and predictable attendance in accordance with company policy.

Required For All Jobs

• Perform other duties as assigned.

• Comply with all policies and standards.

• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

• Bachelor's Degree in Human Resources or related field preferred.

Experience Qualifications

• At least 1-2 years of customer service or HR support experience in a shared services or call center environment preferred.

• Exposure to HR compliance, Workday, or HRIS systems strongly preferred.

Skills and Abilities

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, Teams).

• Experience using Workday Help or similar HR ticketing/case management tools preferred.

• Familiarity with Workday or similar HR systems preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and time-management abilities.

• Ability to maintain composure in high-pressure or emotionally sensitive scenarios.

• Detail-oriented with a commitment to accuracy and follow-through.

• Bilingual capabilities are a plus (Spanish or other frequently spoken languages among our workforce).

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.