New

Help Desk Support

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Des Moines
Sep 12, 2025
The T1 Help Desk Temp is temp position that works on day-to-day IT Help Desk issues involving WW employees and resolves them following the IT Support process. The Help Desk Temp works quickly and efficiently on tickets submitted to the portal. The Help Desk Technician will work with Help Desk Technicians on these tickets. Looking for candidates that are comfortable setting up a computer, mouse, keyboard, and phone as this will be the majority of their role onsite. Will also be second point of contact regarding support tickets and will assist with basic support tickets including email, phone, and application support. All support will be with onsite support vs. remote. Daily Duties: Will assist with installing equipment (phones, monitors, docking stations, etc.) at desks, working through support tickets, and troubleshooting outlook/email, phones, etc. Will be using Jira ticketing system. Configure, Set Up, Support, and Maintain the end-user environment day-to-day: Equipment: Windows Workstations, Phones, and other IT equipment. Will be working on HP monitors, docking stations, keyboard and mouse. Phones are Cisco. Software: Microsoft Office, Webex Calling, Internal Web Apps, etc. Monitor and complete work from the Help Desk ticket queue(s). Work with end-users (WW Employees) in-person, via phone, email, or other electronic communications channels. Communicate with end-users politely and professionally, summarize technical information to be easily understood, and in a timely manner. Work with the Infrastructure team and the Help Desk to close tickets, escalating issues when necessary. Skills help desk support, troubleshooting, service desk Top Skills Details Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Des Moines,IA. Application Deadline This position is anticipated to close on Sep 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.