Software Procurement Specialist (Information Technology Executive 1)

Are you interested overseeing the end-to-end software lifecycle management for a state government entity? If so, join us as a Software Procurement Specialist where your hard work will leverage the ServiceNow Software Asset Management (SAM) and Configuration Management Database (CMDB) modules. This role ensures efficient procurement, licensing, deployment, maintenance, and retirement of software assets while maintaining compliance with state regulations, vendor agreements, and IT governance policies. Take the next step in your career with the Commonwealth of Pennsylvania by collaborating with cross-functional teams to optimize software usage, reduce costs, and mitigate risks associated with software assets!

In this role, you will be responsible for managing the complete software lifecycle, making critical decisions that balance organizational needs, compliance requirements, vendor capabilities, and budget constraints. Work involves evaluating procurement options in coordination with procurement offices and Commonwealth agencies to ensure licenses align with agency-specific requirements and statewide contracts. Decisions related to deployment, maintenance, and renewal prioritize data integrity and regulatory compliance, utilizing ServiceNow SACM/CMDB tools for accurate asset tracking and license management. Vendor performance and service-level agreements are continuously monitored to guide renewal and support decisions. Regular audits and software usage analysis drive risk mitigation and cost optimization strategies, such as identifying surplus licenses or negotiating volume discounts. Additionally, you will have the opportunity to collaborate with IT, legal, and governance teams in order to ensure software procurement and lifecycle management align with organizational goals while adhering to data security and privacy standards. These decisions are supported by detailed reporting, forecasting, and adherence to standardized processes to maintain transparency, efficiency, and compliance throughout the software management lifecycle.

Take your IT career up a notch with the Office of Administration Technology Business Office!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Ten years of professional information technology experience; or
• Six years of professional information technology experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have at least two years of hands-on experience with ServiceNow, specifically with Software Asset Management (SAM) and Configuration Management Database (CMDB) modules.
• You must have at least 2 years of experience developing KPIs or dashboards to monitor software compliance, cost savings, and lifecycle efficiency.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• At least two years of experience in IT procurement or a related role
• Experience working in a government or public sector environment
• The following certifications:
  • ServiceNow Certified System Administrator or Certified Application Specialist (SAM/CMDB)
  • ITIL Foundation certification or higher
  • Certified Software Asset Manager (CSAM) or equivalent

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.