Clinical Support Associate

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Clinical Support Associate (CSA) performs delegated clinical and administrative duties in a medical support role within their scope of practice and consistent with their education, training, and experience. This position does not permit the administration of any medications.

What you will do

• Clinical Duties:
• Facilitates the provision of care to patients and families by accurately documenting clinical information in the Electronic Health Record (EHR) according to National Patient Safety Goals and the CHOP Departmental Policies
• Performs the following duties according to CHOP Policy and Procedures, including but not limited to:
• Uses an age appropriate approach along with CHOP's Policy and Procedures in obtaining physical measurement which includes heights, weights, blood pressure, head circumference, temperatures, pulse, respiratory rate; reports abnormal findings to provider and/or nursing staff, and documents findings accurately in the EHR;
• Accurately collects and records patient medications, allergies, pain screening and smoking screening questions according to CHOP Policy;
• Performs basic laboratory tests on the premises within Point of Care Testing (POCT) standards, maintains refrigerator and QC logs as appropriate;
• Assists with the collection of and prepares laboratory specimens according to health system standards;
• Utilizes infection prevention and control procedures according to health system policies;
• Cleans and sterilizes medical instruments according to department needs and according to CHOP's High Level Disinfection (HLD) Policy and Procedures;
• Ensures patient exam rooms are well stocked and organized;
• Assists nursing and/or provider staff with diagnostic or therapeutic procedures including positioning holding, and comforting patients.
• Works with Charge Nurse or Administrative Staff in order to maintain efficient patient and schedule flow;
• Maintains patient areas while assuring compliance standards set forth by regulatory agencies;
• Manages supplies and equipment in a fiscally responsible manner;
• Recognizes and respects cultural diversity while being sensitive to the individual's ability to communicate;
• Prioritizes and performs multiple tasks, is self-directed in the work area and seeks out and performs meaningful work during patient downtime;
• Floats to other areas as needed
• Weekend and evening work schedule may be required based on the practice/business needs.
• Clerical Duties:
• Performs assigned clerical duties including but not limited to answering telephones, chart preparation, filing, confirming patient appointments.

Education Qualifications

• High School Diploma / GED Required
• Technical Diploma Medical Assistant Program Preferred

Experience Qualifications

• At least one (1) year related work experience. Required
• At least one (1) year in medical office setting. Preferred

Skills and Abilities

• Computer skills that demonstrate health care informatics competency in order to manage patient care, data outcomes, and current and emerging health care technology. (Required proficiency)
• Ability to communicate clearly (Required proficiency)
• Ability to react calmly and effectively in emergency situations (Required proficiency)
• Skill in establishing and maintaining effective working relationships with patients, staff and the public (Required proficiency)

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - within 3 months - Required or
• Basic Life Support (BLS) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - within 3 months - Required
• Certified Medical Assistant (CMA) - American Association of Medical Assistants - upon hire - Preferred
• Registered Medical Assistant (RMA) - American Medical Technologist - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.