New 
Cloud Solution Architect - Microsoft Teams
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 14, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.We are seeking a Cloud Solution Architect - Microsoft Teams in the Global Delivery organization with deep expertise in Microsoft Teams, that expands to MTR, Teams Phone, Apps/Api, and the broader Teams ecosystem. This customer-facing role demands communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesSupport Microsoft Teams Rooms (MTRs) deployments across various environments, ensuring optimal configuration, performance, and user experience. Be responsive and proactive: Act as the first line of expertise for customers, answer questions quickly, and follow up until issues are resolved. Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations. Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools. Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows. Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions. Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices. Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use. Manage Teams administration and governance: - Configure policies for meetings, messaging, and external access. - Apply compliance and security settings (DLP, retention, sensitivity labels). - Use Teams Admin Center for day-to-day management and troubleshooting. App-centric management: Control app permissions, governance, and lifecycle for Teams apps and third-party integrations. Pod lead responsibilitiesLead the scoping of customer engagements, ensuring clarity of deliverables, timelines, and resource needs. Collaborate with Customer Success Account Manager (CSAMs) and account teams to define business and technical requirements and align them with delivery capabilities. Serve as the primary escalation point for technical and account issues. Vendor and resource management.Understand the technologies in scope and ensure readiness for rapid service releases and learning materials with broader teams to improve delivery alignment. OtherEmbody our culture and values. | |