Child Support Enforcement Specialist

Begin a rewarding opportunity to help improve the quality of life for children throughout Pennsylvania! The Department of Human Services is seeking a self-motivated Child Support Enforcement Specialist to join our dedicated team of professionals at the Bureau of Child Support Enforcement. As a member of our team, you will establish and maintain relationships with various groups within the child support enforcement community, the public, other state and federal agencies, and family courts to provide financial security for our Pennsylvania children and families. Do not miss out on this chance to make a difference and apply today!

In this position, you will be responsible for analyzing, evaluating, and ensuring the overall effectiveness of the Child Support Enforcement Program. You will serve as a liaison between the Domestic Relations Division of the County Courts, the County Assistance Offices, and other federal and state agencies. Your duties will include providing technical assistance to business partners and conducting systems training. Your work will involve preparing reports, performing individual case audits, and analyzing data to ensure proper distribution of child support payments. As a specialist, you will represent the Commonwealth's interest during appeals and hearings, as well as conduct outreach initiatives with outside agencies including hospitals and parenting organizations. Additionally, you will work with customers to resolve child support issues.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Travel is required.
• This position will be home headquartered after a 6-month probationary period. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to be home headquartered, you will have the option to report to a department office within Bucks, Chester, Delaware, Montgomery, or Philadelphia counties.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
• A bachelor's degree; or
• An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• You must reside in or be willing to relocate to Bucks, Chester, Delaware, Montgomery, or Philadelphia counties by the time of hire.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.