Scanning Quality Assurance Operator I

Company:

Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

A Brief Overview

Prepares documents to be scanned into the imaging system. Scans documents using high speed scanning machines, and indexes scanned documents into the Company's imaging system. Performs quality assurance checks on scan quality and indexing and rescans or indexes scanned documents to the correct location.

What will you do?

• Prepares documents to be scanned into the imaging system. Removes paper clips, staples, and tapes small documents onto full-size sheets of paper. Scans incoming mail into appropriate workflow based on established criteria. Backscans archival files using high speed scanning machines while maintaining file integrity. Changes settings on the scanning machine to send the documents into the appropriate imaging system files. Performs quality control reviews of work to maintain acceptable image quality and file location. Makes corrections and rescans documents as needed to assure a high quality of images.
• Performs quality assurance tasks by viewing scanned documents in the imaging system and comparing the scanned images against the paper documents. Counts number of pages by batch or policy file and compares the number to the actual scanned documents.
• Maintains personal production records on a daily basis and maintains an appropriate level of production with minimal errors in accordance with established guidelines on the scanning and quality assurance job duties.
• Conducts regular preventive maintenance on scanning equipment by cleaning the scanning machines two times a day and replacing damaged or worn equipment parts.
• POSITIVE TEAM CULTURE: Exhibits and promotes a positive team culture includes but not limited to accepting constructive feedback, being respectful of others, being helpful to coworkers, volunteering to assist with projects, etc.
• OTHER: Performs related duties as directed or as situation dictates such as participating in other activities, projects, and initiatives as required. Duties are listed in order of greatest importance. Other responsibilities may be assigned.

Education

High school diploma or GED or equivalent work experience.

Experience

Four months minimum experience.

Required Knowledge

• Basic Math
• Personal computer and related software

Preferred Knowledge

• Company practices and procedures
• Knowledge of imaging technology
• General knowledge of insurance operations

Required Skills and Abilities

• Typing 20-30 wpm with accuracy (preferred)
• Excellent customer service orientation
• Documentation
• Excellent motor skills to operate computerized scanning equipment
• Excellent attention to detail
• Scanning equipment operation
• Ability to lift, carry and push up to 30 lbs.
• Prioritize and meet deadlines
• Ability to work overtime when needed
• Requires regular and dependable level of attendance
• Organize time and resources
• Work well with others
• Work independently
• Respond well to demands on time and resources
• Maintain confidentiality

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!