Director, Strategic Account Management (National Accounts)

The Director Strategic Accounts will provide support to the organization's most strategic and largest light industrial accounts in an on-going effort to retain and expand sales to customer's full market share potential. Position is client facing while regularly collaborating with local teams and leaders for specific action plans to support growth and
profitability though focused management. Responsible for driving increased client satisfaction ,retention, expansion of revenue within client's business and sales activities for expanding product offerings within the client's business.

Your Role & Responsibilities

* Responsible for managing accounts with 60M+ in annual revenue or greater.
* Capture additional wallet share within accounts to grow revenue, gross profit, and overall
profitability along with expansion of additional sites where appropriate.
* Cross sell EB solutions and product offerings to expand client partnerships by adding value
with strategic solutions.
* Through customer centricity, help create innovative and impactful strategies with laser focus
on strengthening and growing customer relationships and experience.
* Meet and exceed Key Performance Indicators (KPIs) as well as Employbridge goals, including
account retention, customer satisfaction/loyalty (NPS), revenue growth and profitability.
* Create and maintain Account Plans and drive strategy in accordance with plan objectives.
* Drive Employbridge's Executive Sponsorship Program within assigned portfolio and ensure ES
is informed of Account Plan, key customer events and escalations.
* Maintain a thorough understanding of Employbridge products and services and how they can be
used to solve customer challenges while driving customer revenue.
* Partner with Central Solutions, Sales, Enterprise Transformation, Marketing, Technology, Legal
and Field Leadership teams to analyze opportunities and develop solutions.
* Analyze customer data to identify trends and develop action plans to improve customer
satisfaction. Stay up to date with industry trends and maintain a good understanding of
economic landscape as it relates to customer.
* Lead RFPs, RFQs, RFIs and re-bids with assigned accounts along with pricing increases and
contract renewals.
* Responsible for leading Quarterly and Annual Business Reviews.
* Develop account specific relationship maps and ensure the appropriate Employbridge
stakeholders are aligned with client stakeholders to create and drive a web of influence.

Preferred Education & Experience* Bachelor's degree or 5 or more years of light industrial account management in the staffing industry

Competencies (Skills & Knowledge You'll Bring)

* Excellent written, verbal and listening communication skills to collaborate effectively with cross-functional teams and stakeholders to include Senior Management and C-level executives within customer sites. Strong analytical and problem-solving skills to develop data-driven solutions to complex problems.
* Demonstrated knowledge of contract administration requirements and negotiation tactics
* Ability to effectively influence others at various levels within the organization.
* Ability to lead coordination, preparation and execution of customer meetings and presentations to include RFP's, RFQ's, RFI's and re-bids with assigned accounts. * Prioritization skills with the ability to handle various customers demanding your time.
* Knowledge of and the ability to effectively utilize customer relationship management (CRM) and sales related tools, such as Salesforce.
* Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Remote/Hybrid: Typically work is performed either in an office environment or a suitable workspace to conduct business free of distractions and background noise. This position requires compliance for all occupational safety and health standards, rules, and regulations. Below are a few standards specific for this position:
* Sit or stand for long periods of time and walk short distances
* Regularly required to talk, hear, and communicate in writing
* Adjust to vision for both close and distance views
* Stoop, kneel, bend, crouch and lift up to 25 pounds

Travel Requirements

30-50% travel time expected for the position.
MVR Requirements
Must have a valid drivers' license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a motor vehicle under applicable laws and regulations.

The anticipated annual base salary for this position in the US is $128,000 to $150,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.