Junior Business Analyst

Location:

The IT Associate Business Analyst plays a key role in supporting the development of the Enterprise Content Management Platform and other digital experiences. This role contributes to a cross-functional team focused on optimizing application capabilities and business processes. The ideal candidate is eager to learn, collaborates well in a team environment, and is committed to delivering high-quality software solutions.

Essential Functions

• Assist in the development, implementation, assessment, and support of one or more environments, applications, or platforms.
• Define requirements for new application features and enhancements aligned with strategic priorities.
• Write clean, maintainable, and testable code for assigned work.
• Participate in design processes to ensure alignment with business requirements and optimized user experience.
• Capture requirements for low-complexity systems or modules, understanding the Software Development Life Cycle (SDLC).
• Translate business requirements into technical specifications with appropriate detail for development teams.
• Resolve system and client experience issues across supported platforms.
• Support and/or participate in user acceptance testing to ensure quality in application releases.
• Follow recommended information security standards when developing code.
• Utilize technical documentation, specifications, and project artifacts during development.
• Embrace mentorship and training from senior engineers.
• Demonstrate active learning of industry trends in banking and technology.
• Follow established coding standards and best practices.
• Understand principles of security, risk management, and IT processes, escalating issues to appropriate teams as needed.

Education

• Bachelor's degree in computer/information science, Information Systems Management, or a related field, or equivalent experience.

Work Experience

• 1+ year of experience in software development, business analysis, or related project work.

Certifications & Licenses

• Business Analysis certifications (e.g., CBAP, CCBA) are a plus but not required.

Skills

• Analytical Thinking. Ability to interpret data, identify patterns, and draw actionable insights to support business decisions.
• Requirements Gathering & Documentation. Skill in eliciting, analyzing, and documenting business and technical requirements clearly and accurately.
• Effective Communication. Strong written and verbal communication skills to collaborate with stakeholders and convey complex ideas simply.
• Process Modeling & Improvement. Understanding of business processes and ability to visualize, analyze, and improve workflows using tools like Visio or BPMN.
• Technical Literacy. Familiarity with software development concepts, databases, and tools such as SQL, Java, and Spring Boot.
• Customer Focus. Ability to align solutions with user needs and ensure a positive client experience across platforms.
• Testing & Quality Assurance Support. Participation in user acceptance testing and understanding of testing strategies to ensure application quality.
• Defect Management. Ability to identify, track, and manage software defects throughout the development lifecycle using tools like JIRA or Azure DevOps
• Problem-Solving. Capacity to identify root causes of issues and propose effective, scalable solutions.
• Agile Methodology Familiarity. Basic understanding of Agile principles and ability to work within iterative development cycles.
• Attention to Detail. Precision in capturing requirements, reviewing deliverables, and ensuring quality in documentation and testing.

Physical Demands

• Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1-10 lbs., occasional lifting of up to 30 lbs.

Travel/Driving Requirements

• Minimal travel may be required for team meetings or project collaboration.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61,000 to $80,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.