Check-in Representative

We are looking for a full-time Check In Representative to join us in Stillwater. This position is a vital point of contact for patients entering HealthPartners Clinic Stillwater locations. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the clinic.

Education:

High school diploma or equivalent

Skills required:

• Excellent customer service skills.
• Ability to interact positively with people from various cultures and backgrounds.

• Must successfully complete all training programs during introductory period.

Experience required:

• Two years in a position interacting with the public using telephones.
• Excellent verbal communication skills.

• Demonstrated ability to function with multiple priorities and interruptions.

Experience preferred:

• Two years of experience as a medical receptionist
• Two years of experience in a customer service position
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• One year of customer service experience either via telephone or in-person within the last five years

• Experience working with medical insurance in a professional setting

Computer proficiency:

• Keyboarding skills
• Knowledge in Microsoft Word, Excel, e-mail and internet products.
• One year of experience using data look-up and data entry functions on a PC based computer system.