Genesys Engineer, Senior

The Rector & Visitors of the University of Virginia
$73,453.00 - $146,905.00 Annual
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Oct 20, 2025
Provides hardware/software support of computing systems in the following areas: application development/maintenance operating systems computer operations telecommunications field engineering or systems control. Install/modify/monitor basic routine and advanced computer systems and programs. Design new basic routine and advanced computer system and/or programs. Displays great competency in implementation and troubleshooting of Call Flows and Queue Designs using Interactive/CIC Attendant Makes use of the Dev environment by limiting the changes and new development work in the Production environment Displays ability to independently consult with user groups and determine the best course of action for their needs. Delivers pre-development documentation and planning prior to the start of the development cycle Displays great competency in utilization and understanding of system reports regarding overall call volume and system health Displays great competency in management and understanding of system reports regarding overall server health Displays great competency in management and understanding of reports related to contact center users Displays ability to perform basic configuration of BIS - including the addition of new handsets replacement of existing handsets and the re-naming of users Participates in After Hours on-call- Comfortable working with users in a training/mentoring environment as required Ability to lead and mentor Engineers and Associates as they develop their knowledge and skills of the systems In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelor's degree Experience: 5 years relevant experience. Relevant experience may be considered in lieu of a degree. Licensure: None required PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $73,453.00 - $146,905.00 Annual Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.