Americas Sales HQ Operations Manager

The application window is expected to close on: 10/3/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Operations is a critical part of our Americas Sales organization and is integral to our ongoing transformation and growth. The Operations Manager role, covering strategic projects and leadership priorities, is a highly collaborative position whose goal is to lead and manage transformational change and utilization of business processes, systems and technology that impacts our Leaders and Sales teams.

We are looking for a self-starter who has demonstrated success overcoming ambiguity, operating in growing teams, and solving problems with minimal oversight and a consistent record in Business and Operations Management.

• Own and lead the identification and analyzation of trends from historical and current data, to resolve and provide recommendations for key growth focus areas across our Americas HQ businesses such as the Strategic Enablement Team (SET), Business Value Optimization and Future Proof Workplace for Real Estate (FPW4RE) and others
• Lead projects and initiatives with our HQ leaders, Strategy and planning, and sales teams to derive and track metrics
• Alongside HQ leaders, develop key performance indicators and metrics, by architecture and sales segment
• Partner with Americas Architecture Strategy & Planning team to develop and report on consistent performance metrics to Sales leaders on determined KPI's for specific sales initiatives and key sales metrics
• Project and program management for specific campaigns and initiatives when needed
• Project and operational management for sales enablement strategy and activities for the HQ teams
• Creating and influencing insights strategy, working with HQ leaders and sales team, leading the gathering of business requirements for dashboard development and quarterly/monthly business observations, by creating mockups, and provide sales visibility to leaders
• Lead the analyzing of data and providing insights supporting sales operations and initiatives
• Create, oversee, and improve HQ specific reporting from Centro, Salesforce, FinBI, and HANA
• Lead cross matrixed environments showing success in program management of initiatives, SPIFFs, and seller enablement
• Take initiative and lead projects from start to execution
• Prioritize and lead through influence and example, stay on task, and empower others to complete assigned tasks
• Demonstrate strong executive presence

• BA/BS
• 3 years of experience in a business analyst or related role
• Familiarity with Cisco Americas Sales hierarchy, forecasting and reporting tools

• Program and Project management experience with cross functional teams
• Exceptional interpersonal skills and experience simplifying the complex into clear and concise messaging
• Experience in Strategy and Planning across field sales, Architecture Sales, Engineering, and Sales Operations
• Experience advising senior leadership to drive outcomes and influence action
• Typically requires BS/BA or equivalent.
• Excellent "team first" mentality with the ability to bring others along for a common goal
• Cross-functional project management skills and ensure proper level of follow-through and measurement

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.