Customer Service Representative

Aquent has an EXCITING opportunity for a Bilingual Customer Service Representative in Florida!

While this position is 100% remote, we will only consider candidates who currently live in Florida. Out-of-state candidates will not be considered for this role.

In addition, to be considered for this role, you must:

• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.
• Be fluent in both English and Spanish.

Become a vital part of a Fortune 500 healthcare company transforming how people connect with healthcare solutions. As a Consumer Service Operations Representative, you'll play a crucial role in shaping positive consumer experiences by providing exceptional service and support. Join a team dedicated to making a difference in people's lives and contribute to a company committed to improving the healthcare journey.

Be the voice of support and guidance for consumers navigating the healthcare landscape. You will be responsible for handling a range of inquiries, resolving issues, and ensuring seamless service delivery. This role offers a unique opportunity to build strong relationships with consumers, make a tangible impact on their healthcare experience, and contribute to the overall success of the organization.

What You'll Do:

• Provide comprehensive support to consumers across various service functions.
• Investigate and resolve consumer inquiries and issues, ensuring timely and accurate solutions.
• Perform administrative, operational, and customer support tasks, demonstrating attention to detail and accuracy.
• Utilize various systems and applications to manage consumer information and track interactions.
• Collaborate with internal teams to streamline processes and enhance service delivery.

Must-Have Qualifications:

• 3 years of customer service experience, including typing/data entry
• Excellent verbal, listening, and written communication skills
• Ability to quickly learn and navigate new technology, systems, and applications
• Proficiency in Microsoft Office Outlook and Word

Nice-to-Have Qualifications:

• Associate's or Bachelor's Degree
• Previous healthcare experience
• Previous inbound and/or outbound call center experience

The target hiring compensation range for this role is $18.08 to $20.08 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.