Digital Integration Project Coordinator

Location:

• This position can be located anywhere in the US.

• Pay range is $60k to $70k

Recruiter: Quentin Chavis Jr. / quentin.chavisjr@airgas.com / 346-459-4397

Job Description Summary: The Digital Integration Project Coordinator is a trusted expert of Airgas' SupplySync commercial offering -- our branded program encompassing our punchout site and digital integration (automation of order-to-cash transactions) through spend management platforms or business networks, and acts as a single point of contact for customers who request a Digital Integration solution. This role handles intricacies of the entire project including project setup, testing, issue identification and resolution, project implementation support and training efforts. The role works in conjunction with project managers, IT resources, internal and external stakeholders, and will be involved in multiple projects, simultaneously. It provides support to both internal associates and external customers throughout the duration of the customer project & relationship.

• Work in a cross-functional team environment, closely interacting with project management, digital integration managers and technical teams; fostering positive relationships with internal and external customers.

• Manage setup, authentication, testing, and maintenance for all digitally integrated customers, provide support to foster online ordering; this may include portal support

• Lead testing efforts for assigned customer projects, communicating with internal and external team stakeholders on testing progress

• Act as subject matter expert regarding Airgas' eProcurement platform shopping options including catalog functionality and technical support escalation

• Host virtual demonstrations and training sessions for external customers and internal associates to promote use of Airgas SupplySync solution

• Maintain reports related to prioritized workload and completion of daily, weekly, monthly responsibilities

• Coordinate resolution of technical issues while keeping customer, project managers and technical team up-to-date on status or changes to the system.

• Maintain issue tracking database, including providing regular reporting on issue trends

• Regularly perform quality assurance and testing on digital project solution functions

• Document testing of new and existing digital project solution functionality

• Work with project managers, and technical team to ensure quality control processes are followed and help fine-tune processes where issues occur

• Help create Standard Operating Procedures and aid in team documentation

Required Qualifications

• B.A. / B.S. from an accredited institution with emphasis in Business, Marketing, or Communications, OR equivalent experience within a Digital Operations environment

• Previous technical support experience

• Basic understanding of programming languages

• Proficiency with Google suite

Preferred Qualifications

• Industrial gas experience a plus

• Previous experience with eProcurement platforms a plus

• Previous experience with Excel and Google tools; digitally inclined

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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