Customer Service Representative

• Manage and log customer requests, ensuring timely completion and consistent updates to maintain satisfaction.
• Collaborate with sales, customer service, document control, and formulators to meet deadlines.
• Supervise, train, support, and guide customer service representatives; assist with workload overflow as needed.
• Improve service quality by analyzing processes, recommending changes, and implementing new policies.
• Prepare customized correspondence, shipping quotes, product price sheets, and purchase orders.
• Support pricing activities and provide administrative assistance to the Customer Service Manager.

• Bachelor's degree or 3+ years of customer service experience.
• Strong leadership skills with the ability to perform under pressure and meet tight deadlines.
• Proficiency in Microsoft Excel, Word, Access, and Outlook.
• Self-motivated, detail-oriented, goal-driven, and collaborative with excellent multitasking ability.
• Strong communication, technical writing, decision-making, and interpersonal skills.

• Weekly pay by direct deposit or pay card
• Medical, dental, and vision insurance
• Life insurance and short-term disability
• 401k options
• Referral bonus potential
• Employee discount programs
• Grow with outstanding mentorship, work in a friendly environment, and enter a lasting career with endless opportunities

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