Senior Management Analyst - Delivery Project Manager

Senior Management Analyst - Delivery Project Manager

LOCATION: 408 Coast Guard Drive Kearneysville, WV 25430-3002

LinTech Global Inc. is recruiting a Senior Management Analyst - Delivery Project Manager to support our contract at USCG in Kearneysville, WV.

Position Overview:

Senior Management Analyst - Delivery Project Manager will be responsible for the day-to-day operations of the application help desk support. The Senior Management Analyst - Delivery Project Manager

will be focused on scheduling personnel, staffing levels, providing appropriate measurement criteria on a daily, weekly, monthly, quarterly and annual basis. The Senior Management Analyst - Delivery Project Manager will be responsible for ensuring the day-to-day operations are aligned to meet the Coast Guard's goals and targets and for analyzing statistical data to optimize staffing and support desk systems. The Senior Management Analyst - Delivery Project Manager will be responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the PSSD database. The Senior Management Analyst - Delivery Project Manager will be responsible for making continuous improvement recommendations to the Coast Guard on the operation of the product support service desk.

The responsibilities of the Senior Management Analyst - Delivery Project Manager will include but are not limited to the following: day-to-day coordination of the contract requirements; technical and business area management; and administrative support of security requirements of the contractor staff.

Required Qualifications:

• Associate's degree (Business, IT or similar) or higher OR 10 Years of call center management experience may be substituted in lieu of a degree.
• 5 years' experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution systems and other application help desk support technologies.
• A background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE).
• A favorable fingerprint check & a Tier 1 investigation initiated and completed OR an Interim Secret Clearance or Higher to start work.

Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.