Structured Cabling Technical Sales Specialist

Molex Connected Enterprise Solutions (CES) is looking for a candidate with both copper and fiber data cabling installation experience (Structured Cabling Systems) to fill our new Technical Support Specialist position.

You will be responsible for overseeing technical support operations within Americas, ensuring high levels of customer satisfaction and efficient problem resolution. This role involves collaborating with other departments and implementing strategies to improve service delivery.

Our Team

The global Technical Support team provides technical pre-sales and post-sales support and training to business associates and end customers on installation and use of CES's structured cabling and other solutions, support Sales to consultatively sell and foster relationships with regional Architects, Design Consultants, Certified Installers, and End Customers, review customer requests for technical quotes and/or design assistance and recommend solutions.

What You Will Do

• Provide day-to-day support operations to ensure timely and effective resolution of customer issues / Serve as the primary point of contact for escalated technical issues within the region.
• Deliver hands-on technical training on CES's copper/fiber solutions to internal and external customers.
• Advocate CES's offer in technical forums and maintain CES's technical and collateral libraries for rapid response to end customer requests / Build strong relationships with key customers and stakeholders.
• Process tickets with CES's Customer Support Portal providing warranty, training, and support of CES's customers.
• Support Sales to consultatively sell and foster relationships with regional Architects, Design Consultants, Certified Installers, and End Customers
• Work closely with cross-functional teams, including Sales, Product Management, Engineering and Marketing to ensure customer needs are met.
• Experiment with prototypes of solutions to evaluate their features, benefits, and weaknesses.
• Proactively communicate competitive moves within the marketplace / Stay informed about industry trends and advancements to ensure the team remains knowledgeable and competitive.

Who You Are (Basic Qualifications)

• Previous experience in supporting and designing structured cabling (with both Copper and Fiber Optic solutions).
• Knowledge of industry standards for structured cabling
• Excellent at problem-solving and decision-making, with a customer-focused mindset.
• Self-directed and able to liaise with senior management and other department heads.
• Goal-oriented, organized and timely in you work, with a sense of urgency.
• Highly adaptable to rapidly changing environment and new challenges, and highly adaptable to changing business needs and technological advancements.
• Highly collaborative with cross-functional experts to deliver thorough technical sales content and training material.

What Will Put You Ahead

• Degree in a technical field from an accredited university.
• BICSI RCDD
• Knowledge of TCP/IP Networking and Layer 3 architectures an advantage.

For this role, we anticipate paying $105,000 - $130,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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