Associate Registrar

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

Associate Registrar (Student and Academic Services)

Office of the University Registrar

Job Summary:

Under general direction from, and on behalf of, the University Registrar, the Associate Registrar (Student and Academic Services) provides leadership and oversight of the student services, faculty services, and student records management functions of the Office of the University Registrar. This position is responsible for working and communicating regularly with students (and their families), faculty, and academic program/unit leaders to ensure the accuracy and integrity of all student records and the quality of related service to/support of internal and external constituents. To those ends, this Associate Registrar supervises a team of professional staff and student workers in the Office of the University Registrar, and collaborates closely with the Associate Registrar (Academic Systems and Operations) and the University Registrar.

Primary Job Duties:

• Represent the University Registrar and serve in their absence internally (on University committees/task forces, in key meetings, etc.) and externally (at professional association meetings, with state/federal education officials, with other university/corporate partners, etc.)

• Collaborate with the Associate Registrar (Academic Systems and Operations) to ensure that the design and implementation of all academic systems and operations best serve students and the institution in practice; current systems include Ellucian Banner (SIS), Ellucian DegreeWorks (degree audit), Leepfrog CourseLeaf (curriculum management, catalog management, student registration), AppXtender, etc.

• Collaborate with faculty, program chairs, department chairs, and deans to ensure the accuracy and integrity of all individual student academic records

• Lead the design, implementation, and quality assurance of all student- and faculty-facing academic services

• Lead, manage, and supervise multiple professional Registrar's Office staff engaged in student- and faculty-facing academic services

• Meet directly with students and parents/family members to address academic records and services issues/concerns

• Serve as the Registrar's representative to the Academic Records and Review Committee (ARRC) for support and implementation of ARRC decisions

• Direct the creation/maintenance/updating of student and academic/curriculum records in various systems (e.g., degree conferral, major changes, course substitutions, student schedule, transfer credit posting, academic program schedule changes, incompletes, academic program catalog changes, etc.)

• Support the work of college/school and University-level curriculum committees via University Registrar policies, processes, and systems

• Assist with general office support, including (but not limited to) answering phone calls, e-mails, responding to support tickets, etc.

Minimum Academic and Experiential Qualifications:

• Bachelor's degree; master's degree in higher education preferred

• At least seven years of related professional experience in a college/university registrar's office, demonstrating increasing responsibility (we will consider as few as four years of direct registrar's office experience if the other three years were in a registrar-adjacent capacity at college/university); preferably this experience is at an institution(s) similar in size and/or academic scope to SLU

• At least three years of experience supervising professional staff in a registrar's office

Required Knowledge, Skills, Abilities, and Personal Characteristics

• Advanced, leadership-level knowledge of the student- and faculty-focused processes and procedures associated with all registrar office functions

• Advanced knowledge of and expertise using higher education enterprise information systems

• Strong Interpersonal/human relations skills (including organizational savvy)

• Strong verbal and written communication skills, and the ability to recognize the propriety of various communication means (phone, video, e-mail, chat, text, etc.) as needed

• Ability to interact with students/families, faculty, and staff in a respectful, professional manner

• Ability to manage difficult situations and people (internal and external to SLU) with patience, empathy, and grace

• Ability to mentor and supervise professional staff in a manner that fosters their professional development via regular, transparent, and supportive feedback (including when that feedback requires hard conversations about performance concerns)

• Ability to work successfully in a team environment - and independently

• Ability to maintain confidentiality

• Strong analytical and organizational skills; a keen attention to detail

• Ability to interpret and share instructions appropriately with different audiences

• Strong project management skills

• Ability to relate/interact with diverse student populations, institutional personnel, and the public

• Ability to assess situations and exercise discretion and independent judgment as appropriate - including on behalf of the University Registrar

• Comfort with multi-tasking daily, dealing with a diversity of situations and constituencies, and working in a fast-paced environment according to established deadlines

• Intellectual humility and curiosity, and a commitment to continuous improvement

Function

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.