Head of Supplier & Product Enablement - Partner Network

The Head of Supplier & Product Enablement ensures the CTM Partner Network is fully equipped to deliver commercial value through supplier alignment and product adoption.
The role embeds CTM's global supplier programs and technology platforms across the partner base and assesses partner market technology and product capabilities to identify opportunities where CTM's offerings best complement and strengthen client solutions.
This role supports the Global Head of Partner Network by delivering the adoption and enablement outcomes required for the long-term success of the Partner Network.

Standard

Supplier & Product Enablement
* Drive adoption of CTM's global supplier programs (air, hotel, GDS) across the Partner Network.
* Collaborate with CTM's global supplier relations teams to ensure partner volumes are aligned with supplier agreements.
* Work with CTM Product and CTO teams to deploy platforms (CTM Portal, Profile, Sleep Space) across partner agencies.
* Build ROI and adoption models to demonstrate the impact of supplier and product integration.

Adoption & Performance Support
* Ensure supplier and product adoption metrics are integrated into the Partner Value Scorecard.
* Monitor usage data, working with Partner Network Relationship Managers and Compliance & Performance to address adoption challenges.
* Support enablement programs that improve consistency and partner engagement with CTM solutions.

Strategic Collaboration
* Act as intermediary between CTM's product/technology teams and partners to validate requirements and inform product development.
* Provide supplier and product inputs into partner market readiness assessments (led by the Global Head of Partner Network).
* Partner with Commercial Enablement to ensure supplier and product adoption supports multinational sales opportunities.

Stakeholder Engagement
* Work closely with Partner Relationship Managers to ensure partners have a unified and consistent experience of CTM.
* Collaborate across CTM functions (Supplier Relations, Product and CTO) to drive supplier and product adoption.
* Share insights on partner market product and technology capabilities with CTM stakeholders to inform sales positioning, product roadmaps, and supplier negotiations.
* Represent CTM in discussions with partners and suppliers where supplier programs, product adoption, or technology enablement are the central theme.

* Act as a strategic partner to the Global Head of Partner Network and cross-functional leaders across CTM.
* Influence and align stakeholders globally to ensure consistent execution of commercial and technological strategies.
* Provide thought leadership on emerging trends, commercial models, and best practices.
* Foster a culture of collaboration, innovation, and continuous improvement across the CTM Partner Network, commercial, data, and technology teams.

Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

* Significant senior leadership experience in corporate travel, supplier management, and product or technology enablement.
* Proven ability to drive adoption of products and supplier agreements across distributed or partner-based networks.
* Proven ability to evaluate partner product and technology ecosystems to inform sales positioning and integration opportunities

* Strong commercial and analytical skills, with experience linking adoption to measurable outcomes.
* Strong supplier and client negotiation skills, with a track record of driving compliance, adoption and long-term partnerships.
* Skilled at building trusted relationships across multiple cultures and geographies.
* Excellent collaboration and stakeholder management capability; able to bridge commercial, supplier, and technical functions.
* Cultural fluency and experience working across multiple geographies.
* Demonstrated ability to lead organisational change, establish governance and drive accountability in complex networks.
* Data-driven, commercially focused and highly collaborative.
* Willingness to travel extensively.

TM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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