Global Head of Partner Network

The Global Head of Partner Network will lead CTM's worldwide partner program, ensuring its financial performance and strategic alignment with the company's global growth objectives. This senior leadership role is accountable for positioning the partner network as a high-value contributor to client delivery, supplier leverage, and sustainable revenue growth.

Standard

Financial Performance

Own full P&L responsibility for the global partner network.
• Deliver revenue growth through partner participation in CTM's global programs and services.
• Maximise the financial contribution of the partner network through effective engagement, commercial alignment, and integration with CTM's broader business objectives.

Strategic Leadership

• Define and execute the long-term vision for CTM's partner network as a global growth platform.
• Build credibility with multinational clients through a strong partner footprint and consistent delivery.
• Establish structured governance, KPIs, and performance reporting across all partners.

Partner Development

• Build senior-level relationships with partner agency leaders across all regions.
• Strengthen partner alignment with CTM's global programs, platforms, and initiatives.
• Ensure the partner network provides strong coverage, high performance, and alignment with CTM's global strategy.
• Commercial Growth
• Broaden adoption of CTM's global offerings and solutions across the partner network.
• Enable joint sales pursuits with partners to acquire and grow multinational business.
• Develop strategic partnerships that enhance CTM's global coverage and client offering.

Leadership & Collaboration

• Lead a global partner engagement team, setting clear expectations and performance goals.
• Work cross-functionally with Sales, Account Management, Supplier Relations, Technology, Marketing, and Finance to fully integrate the partner network into CTM's commercial model.
• Represent CTM externally with clients, suppliers, partners, and industry associations.

• This position has direct reports and is responsible for setting direction, delivering results, growing people and building culture within their team, as part of the CTM Leadership Capability Framework.

• This role is required to:

• Focus their team to deliver the business plan and CTM's strategy by communicating alignment of each team member's role to these plans;
• Interpret and communicate organisational messages to their team, and colleagues, clearly and with confidence;
• Actively manage team performance by clarifying expectations, provide regular feedback, including recognition and improvement opportunities, and address underperformance promptly;
• Implement processes to manage team and self effectively to deliver results by agreed timelines;
• Identify capability strengths and gaps, implementing development plans for growth;
• Create a high performance culture, where excellence is encouraged, and mistakes learned from; and
• Demonstrate cultural awareness and inclusion.

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• 15+ years senior leadership in global corporate travel, with direct experience managing large-scale agency or partner networks.
• Proven record of delivering commercial growth and financial performance (P&L ownership).
• Culturally fluent with experience across multiple geographies.

• Exceptional strategic, financial and leadership capability.
• Strong supplier and client negotiation skills, with a track record of driving compliance and adoption.
• Data-driven, commercially focused, and highly collaborative.
• Willingness to travel extensively.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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