Patient Service Specialist-Primary Care Family Medicine (Norway)

MaineHealth
parental leave, remote work
United States, Maine, Norway
8 Pikes Hill Road (Show on map)
Oct 01, 2025
Description Medical Group Practices Clerical/Administrative Support Req #: 50779 For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment. Patient Service Specialist Location: 8 Pikes Hill, Norway, ME Department: Primary Care \| MaineHealth Stephens Hospital Schedule: Monday-Friday 8AM-5PM \| Consistent Day Shift \| 36 hours per week Work Type: Full-Time Remote Work: Eligible after 1 year Position Summary: MaineHealth is seeking a dedicated and detail-oriented Patient Service Specialist (PSS) to join our Primary Care Family Medicine team in Norway, Maine. In this key front-office role, you will be the first point of contact for our patients-supporting their care journey with professionalism, empathy, and efficiency. If you have medical clerical experience and thrive in a patient-centered environment, we encourage you to apply. What You'll Do: Greet and check in patients in a welcoming and timely manner Schedule appointments, manage phone calls, and handle patient inquiries Collect co-pays and verify insurance eligibility Support referral processing and imaging/prior authorization coordination Maintain accurate patient records in the electronic health system Collaborate with providers and clinical teams to ensure smooth office operations Qualifications: Required: Minimum 6 months of medical clerical or front-office healthcare experience Strong customer service, communication, and organizational skills Comfort with technology and electronic health record (EHR) systems Preferred: Experience with referrals, imaging coordination, and prior authorizations Apply TODAY! Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High school diploma or GED preferred. License/Certifications: N/A Experience: Six months of medical office experience required. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Proficient computer skills. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. If you have questions about this role, please contact rebecca.rand@mainehealth.org