Scrum Master II - Enterprise Payments, Merchant Services

This is a remote role that may be hired in North Carolina, Texas, Arizona, and Florida. Other locations may be considered on an as-needed basis.

The Scrum Master II will be part of First Citizens Bank's Payments Delivery team within the Enterprise Payments organization, and be aligned to the Credit Card Risk Management (CCRM) vertical, with a focus on Merchant Services. This position supports the management of product and software development teams as a servant leader.

Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating, meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement.

• Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track.
• Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team.
• Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders.
• Leads Agile team ceremonies - Daily stand-up, Spring planning, Sprint review, Retrospective.
• Coaches team in Agile mindset, methodologies, processes, practices, and tools.
• Partners with Product Owner and Technology Lead to ensure work in sprints are progressing and continues to align with the quarterly planning commitments.
• Works to remote any team level risks or impediments keeping the team from completing work and escalates any risks and impediments that cannot be resolved or are project level risks.
• Shields the team from external interference and ensures the team is fully functional and productive.
• Ensures good team JIRA and Confluence hygiene that accurately reflects the current state of their work.
• Tracks predictability of the team to deliver and monitors for continuous improvement.
• Ensures team is aligned to SDLC process and standards.

Bachelor's Degree and 4 years of experience OR High School Diploma or GED and 8 years of experience

Preferred Qualifications:

• 5+ years of experience
• Scrum Master Certification
• Banking domain knowledge
• Merchant services experience and knowledge
• Payments knowledge highly preferred

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.