Patient Service Specialist-Walk-In Care (North Conway)

Description

Clerical/Administrative Support
Req #: 50299

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist (PSS)
Location:White Mountain Highway North Conway, NH
Department:Brand New Walk-In Care Facility, North Conway, NH

About the Facility:
Our new walk-in care center in North Conway, New Hampshire, is committed to providing exceptional, accessible healthcare services to the community. We operate 7 days a week, from 8:00 a.m. to 8:00 p.m., delivering convenient, high-quality care to patients in need.

We are seeking a dedicated Patient Service Specialist (PSS) to join our team at this new facility. The PSS will be a critical part of the patient experience, handling clerical and administrative tasks that ensure smooth operations and excellent patient service.

• Schedule: 12-hour shifts, with full-time hours available in just 3 days per week. Exact scheduling will be determined once the team is hired.

• Shift Rotation: Schedule may be consistent or rotating depending on staffing and availability. Coverage for most holidays will be rotating, except for Thanksgiving and Christmas, when the facility will be closed.

• Hours of Operation: Monday through Sunday, 8:00 a.m. to 8:00 p.m.

• Remote Work: This position requires on-site presence; no remote work option is available.

• Greet and check-in patients efficiently and courteously.

• Verify patient information and insurance details accurately.

• Schedule and confirm appointments as needed.

• Manage patient records and maintain confidentiality.

• Perform medical clerical duties such as data entry, filing, and phone communication.

• Support clinical staff with administrative tasks to enhance patient flow.

• Ensure compliance with facility policies and procedures.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org