Operations Manager

Operations Manager - Philadelphia, PA

As an Operations Manager, you will play a key role in driving operational excellence across the Philadelphia, PA market. You will be responsible for enhancing efficiency, streamlining processes, and ensuring consistency in store operations. In addition to your strategic responsibilities, you will serve as a floating store manager, leading teams in daily sales and operational execution.

This position will be responsible for 14 Stores and a market containing Philadelphia, PA, Eastern PA, Delaware, and Long Island, NY.

• Talent Development & Training
  Partner with Regional Managers to meet hiring goals and lead onboarding for new store employees. Deliver ongoing training and development programs to ensure team members are equipped for success.
• Sales Performance & Profitability
  Drive store sales and profitability by setting performance goals, monitoring KPIs, and coaching teams to meet or exceed targets. Identify opportunities for growth and implement strategies to improve revenue and cost control.
• Store Leadership & Customer Experience
  Oversee daily store operations with a strong focus on customer service. Maintain high service standards, resolve customer concerns, and ensure operational efficiency across locations.
• Inventory & Supply Chain Support
  Assist with inventory management by securing product availability, resolving supply chain issues, and training staff on inventory best practices. Participate in regular inventory counts.
• Safety & Store Standards
  Promote safe and organized store environments. Ensure compliance with cleanliness, merchandising, record-keeping, and overall store appearance standards-both interior and exterior.

• High School Diploma required; Bachelor's degree in Business, Management, or related field preferred.
• Minimum of 5 years of successful retail store management experience; multi-unit or floating management experience is a plus.
• Proven ability to lead teams, drive performance, and foster a positive work environment.
• Strong organizational and time management skills with the ability to prioritize and manage multiple tasks across locations.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Demonstrated ability to analyze operational metrics and implement process improvements.
• Experience with inventory control, merchandising standards, and loss prevention practices.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and internet-based applications; experience with POS and inventory systems preferred.
• Ability and willingness to travel within the assigned market up to 50%; valid Driver's License required.