Scheduler Lead

Illinois CancerCare is seeking a Scheduler Lead to join our team! The Scheduler Lead serves as a team leader for the scheduling staff, providing guidance, support, and oversight to ensure smooth daily operations within the assigned pod or clinic.

Pay & Benefits

• Pay Range: $18.00 - $27.00/hour
  (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs - Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

What You'll Do

• Serve as a resource for operational questions within assigned pod/clinic.
• Answer phones on a rotational basis.
• Train and re-train scheduling staff as needed.
• Review provider schedules daily for the upcoming month.
• Audit variance reports daily to ensure all charges are placed.
• Schedule appointments for providers and ensure patients receive all necessary information.
• Monitor and update the No-Show board for assigned pod/clinic.
• Assist with outstanding QCLs as needed.
• Audit petty cash counts weekly for pod/clinic.
• Provide desk coverage for PTO, FMLA, or call-ins.
• Cover lunches for assigned pod when needed.
• Travel to satellite clinics as needed.
• Maintain working knowledge and proficiency in scheduler duties.
• Perform other duties as requested by the Scheduling Supervisor.
• Adhere to HIPAA, OSHA, and Illinois CancerCare policies and procedures.

What We're Looking For

• High school diploma or GED (required)
• 3+ years of experience in a healthcare setting (preferred)
• Strong communication, problem-solving, and multitasking skills
• Familiarity with EMR systems and medical terminology
• Ability to work independently and as part of a team in a fast-paced environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.