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About the Team/Role The Qualified Medical Child Support Order (QMCSO) Lead (SME) is responsible for managing the daily operations of QMCSO services, ensuring compliance with legal requirements, providing guidance to junior analysts, and acting as a primary point of contact for clients. The role requires a deep understanding of federal regulations, particularly those under the Employee Retirement Income Security Act (ERISA). How you'll make an impact
Guide QMSCO analysts, ensuring they meet quality standards and timelines for case completion. Develop and train less-experienced staff on QMCSO procedures and regulations. Review the work and deliverables of team members.
Client relations:
Act as the primary contact for clients regarding service delivery and complex case issues. Respond to and resolve complex issues that have been escalated by junior staff. Administrative expertise: Administer QMCSO services from start to finish. Review and verify medical child support orders to ensure they meet federal legal requirements and are "qualified". Ensure compliance with plan documents and government regulations. Assist in updating and creating process documentation. Case management and oversight: Process incoming QMCSO requests, which includes notifying the participant and custodial parent and determining qualification. Maintain complete and accurate work papers and audit trails.
Experience you'll bring
Experience in client facing positions required Extensive experience with benefits administration, especially with Qualified Medical Child Support Orders (QMCSOs). Proven experience in a leadership or supervisory role, preferably within a benefits, HR, or consulting environment. Experience with ERISA and other relevant federal and state regulations. Education: Bachelor's degree in Human Resources, Business Administration, or a related field (Preferred)
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $19.00 - $25.00
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WEX, Inc.
life insurance, paid time off, tuition reimbursement
Oct 03, 2025