Systems Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Duties

• The Systems Engineer manages, supports, and proactively ensures the availability of the university's server infrastructure. They will be involved in maintaining and supporting Windows Server OS servers and ensuring security and operational standards are met. The Engineer will provide proactive engineering support to all Windows Server OS servers by maintaining all monitoring, alerting, and security standards. They will collaborate with other engineers and support staff to address challenges and plan projects throughout the year. They will assist in creating knowledge base articles and needed ITIL documentation in alignment with university goals and objectives.

  Job Description

  Job Duties

  • Monitors and ensures that all Windows Server OS systems are consistently backed up and works with teams to identify the service level needs of each system.
  • Assists in supporting the storage arrays utilized for virtualization with vSphere.
  • Assists in accommodating and implementing storage needs for any Windows Server system. Implements and maintains Windows deployment templates and IaC Pipelines.
  • Deploys and supports Windows systems, either on-premises or in cloud environments.
  • Helps to maintain Operational and Security standards on all Windows Server OS systems and any supporting infrastructure.
  • Works with the Data Center team to ensure adequate server infrastructure space, power, and connectivity.
  • Monitor and configure Backups, Disaster Recovery, and Archiving of all infrastructure, including servers, databases, applications, etc.
  • Works with the team and vendors to schedule and perform necessary maintenance, upgrades, and troubleshooting of supporting server systems. Allows for a flexible work schedule to accommodate disruptive maintenance events.
  • Helps to create and maintain runbooks of all relevant processes and protocols.
  • Helps to build and manage monitoring systems for relevant technologies, including storage systems, server health & status, and physical infrastructure.
  • Provides feedback to the leadership team to improve existing solutions and meet the University's needs.
  • Provides documentation support for designs, implementations, configurations, and knowledge base articles relative to enterprise backup solutions.
  • Provides documentation for change and implementation requests in accordance with ITIL principles and university policy. Performs other job-related duties as assigned.
  • Manage and Maintain Cisco UCSX Hardware, including Server Blades, Chassis, Fabric Interconnects, etc.
  • Administer Microsoft Active Directory; AD Certificate Services, Group Policy, DHCP, DNS through DDI Solution (InfoBlox), Directory Services... etc.
  • Assist in maintaining contract/support renewals and budget-related items
  • Other Responsibilities as needed and directed by management.

  KSAs

  • Knowledge of Windows Server OS 2016+ administration and maintenance

  • Knowledge of vSphere v7.0+ administration and maintenance
  • Exceptional problem-solving skills
  • Strong interpersonal skills and a positive attitude
  • Ability to articulate thoughts and ideas and to see them to fruition
  • Strong communication skills and ability to collaborate across teams
  • Ability to balance security and server integrity while meeting the needs of the department
  • Knowledge and experience managing Users, Groups, and policies using Active Directory and Azure EntraID
  • Ability to operate servers that provide standard services such as DNS, Active Directory, DHCP, Exchange, and ETP Services
  • Ability to diagnose and remedy serious server-related problems and failures promptly and effectively
  • Experience working in mission-critical environments, including participation in 24x7 on-call
  • Knowledge of PowerShell CLI commands and scripting
  • Knowledge of information security practices within Higher Education organizations
  • Knowledge of ITILv3 and Service Management principles
  • Ability to work collaboratively with other system administrators, system engineers, and network engineers in a team environment
  • Knowledge of Microsoft Active Directory Administration and maintenance.

  Minimum Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or a related field
  • 2 years of hands-on experience in a production business environment
  • Experience managing Windows Server OS Servers, including provisioning and configuring supporting systems
  • Experience in managing and deploying through vSphere
  • Experience in maintaining and deploying security standards, policies, and packages utilizing Ansible
  • Experience working with confidential, secure data and following cybersecurity and privacy principles
  • Equivalent relevant experience performing the essential functions of this job may substitute for the education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education, and is at the discretion of the hiring manager.

  Preferred Qualifications

  • Certifications related to Windows Server OS or Microsoft Services
  • ITIL Certification V3 or higher
  • Experience with Managed File Transfer solutions such as GoAnywhere.
  • Proficiency in scripting languages such as PowerShell or YAML.
  • Experience with Enterprise DDI Solutions such as InfoBlox.

  Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements, and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

  #LI-VB1!

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.