Position Details
Position Information
| Recruitment/Posting Title |
Sr. Care Coordination Specialist (South Jersey) |
| Job Category |
Staff & Executive - Healthcare - Administrative Services |
| Department |
Epi-Cancer Health Disparity |
| Overview |
RUTGERS CANCER INSTITUTE VISION, MISSION, AND CORE VALUES:
VISION:
Through our science, our evidence-based actions, our openness, and our respect for those we serve, we will advance cancer-focused research worldwide and reduce the burden of cancer in our catchment area. By engaging with and empowering our exceptionally diverse populations, and addressing their questions and fears, we will engender hope for cancer patients and their families and play a critical role in strengthening the fabric of our communities by gaining and protecting their trust and providing access to the outstanding oncology care each person deserves.
MISSION:
Our mission is to accelerate scientific discovery focused on understanding cancer, innovating cancer treatment, and improving cancer prevention; to provide outstanding, novel, and compassionate patient care; to provide evidence-based and culturally informed education to physicians, nurses, researchers, staff, and the community; and to achieve cancer health equity in our state through outreach to and engagement of our extraordinarily diverse communities.
CORE VALUES:
Curiosity and Discovery: encouraging an environment of continuous inquiry, creativity, and innovation to generate new knowledge
Integrity: earning the trust of those we serve and each other through honesty, transparency, accountability, and continuous reflection
Collaboration: approaching all opportunities with an understanding that together we are better and can achieve more; promoting and maintaining an environment of teamwork and shared knowledge
Respect and Caring: consistently demonstrating caring, compassion, and respect through our words and actions
Perseverance: maintaining an unwavering commitment to our mission; embracing change, overcoming obstacles, and creating and recreating the path to achieve our goals |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Sr. Care Coordination Specialist within the Epidemiology Cancer Health Disparity Department at the Rutgers Cancer Institute.
The Sr. Care Coordination Specialist supports the improvement of patient outcomes through implementation of evidence-based patient navigation services for cancer screening at ScreenNJ partner sites throughout New Jersey and coordinates daily navigation efforts across the assigned region to support the Patient Navigators and Program Director, Social Services. The focus of the ScreenNJ program is prevention and early detection of lung cancer and colorectal cancer, as well as breast, prostate, cervical, other
HPV-related cancers.
The Sr. Care Coordination Specialist provides guidance to some of the most at-risk patients, helping clients to prevent cancer, screen for cancer, and gain access to timely and high-quality follow-up cancer care, as well as ensuring that navigation efforts are coordinated and consistently available to residents of the region. The position provides individualized assistance to patients to facilitate access to cancer screening.
Often the first point of contact with the patient, this position ensures that patients are informed of potential care options and have full access to cancer screening and follow-up options. The position will serve as a key resource for developing and expanding patient access to care resources and overcoming barriers to screening.
The Sr. Care Coordination Specialist also serves as a problem-solving and technical resource for the patient navigators in their assigned region of the state, assisting in resolving complex patient and system issues and coordinating data collection and outcomes tracking to support iterative improvement efforts.
Among the key duties for this position are the following:
- Provide daily task delegation, work direction, and guidance to the Patient Navigators in the assigned region of the state to assist the Program Director, Social Services in overall coordination of screening navigation implementation, delivery, and iterative improvement statewide.
- Develop relationships with health care providers within and outside the health center/practice (ScreenNJ partner sites in the assigned region of New Jersey) to facilitate assessment and referral of patients to appropriate cancer screenings and patient access to screening services.
- Ensure that navigation team members conduct screening navigation activities in line with practice guidelines for screening provided by the ScreenNJ APN and Program Director, Social Services.
- Facilitate and schedule patient appointments/referrals with appropriate provider(s) for cancer screening and follow-up.
- Make confirmation calls/emails to patients regarding future appointment dates.
- Respond to patient inquiries and assist patients with the completion of paperwork.
- Educate patients on care processes and provide counsel to reduce anxiety and fear.
- Support internal and community partner quality improvement efforts regarding cancer screening and referrals.
- Identify and address patient barriers to care such as transportation, insurance, and language barriers, and connect patients as needed to additional resources to support engagement in care. Facilitate patient attendance at scheduled appointments on time and prepared, coordinating transportation when needed.
- Using Electronic Health Record (EHR) and other standardized systems, track navigation services, record messages from patients, and contribute to clinic tracking workflows.
- Track appropriate patient-level quality outcomes for program monitoring and evaluation.
- Adhere to clinic departmental policies and procedures, which include Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards.
- Attend and support community-based patient outreach, recruitment, and screening events to assist in connecting eligible patients to risk-appropriate cancer screenings.
|
| FLSA |
Exempt |
| Grade |
29S |
| Salary Details |
|
| Minimum Salary |
84829.000 |
| Mid Range Salary |
102167.000 |
| Maximum Salary |
121574.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
For detailed information on benefits and eligibility, please visit:
http://uhr.rutgers.edu/benefits/benefits-overview. |
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
|
| Work Arrangement |
This position requires a fully on-site work arrangement. |
| Union Description |
HPAE 5094 |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- A bachelor's degree in a related field of study (i.e.: psychology, public health, etc.).
- Equivalent experience, education and/or training may be substituted for the education requirements.
- 4+ years of experience with public health, social work, health care operations, or similar/relevant work experience.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, and PowerPoint.
- Ability to work collaboratively with physicians (or other professionals involved in specialized service provision for patients/clients), staff, and external organizations.
- Strong communication skills with diverse populations.
- Solid relationship-building and interpersonal skills.
- Excellent time management skills.
- Excellent coordination skills, including multitasking and setting priorities on work assignments.
- High degree of independence, flexibility, initiative, and commitment.
- Demonstrated awareness and value of cultural competence.
- Effective oral and communication skills.
- Valid Driver's License or alternative means of transportation required.
|
| Preferred Qualifications |
- Professional credential (e.g., LCSW) indicating knowledge and expertise in patient care and complex patient case management preferred.
- Fluent oral/written Spanish or other non-English language.
- Previous experience in a problem-solving, patient/client-facing role (preferably in healthcare, as a patient navigator or case manager) preferred.
- Two or more years of experience in team or project coordination, including coordinating and prioritizing tasks between multiple people and/or multiple projects.
- Interest in and knowledge of community health care and primary care.
- Electronic health record (EHR) experience.
- Experience guiding patients through Medicaid, Charity Care, and other insurance/payment plan enrollment or access.
- Experience in or with a Federally Qualified Health Center (FQHC) or other clinical setting serving a high proportion of uninsured and Medicaid patients.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
PHYSICAL
DEMANDS:
- Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 40 lbs.
- Significant in-state travel to regional partner locations and program events may be required.
WORK
ENVIRONMENT:
- Office environment. Moderate noise.
- Event venues occur in a wide variety of settings including indoor/outdoor events.
|
| Special Conditions |
|
Posting Details
| Posting Number |
25ST2176 |
| Posting Open Date |
|
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers Biomedical and Health Sciences (RBHS) |
| Home Location Campus |
Rutgers University - New Brunswick |
| City |
New Brunswick |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
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Oct 10, 2025