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REMOTE WORK PLAN & AGREEMENT ON FILE. POSITION APPROVED FOR REMOTE WORK.
- This position is located in North Carolina. This position is eligible for hybrid work environment, based on departmental and operational needs.
- This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with university's remote work policy.
- Additionally, employees should reside within a reasonable commuting distance of their assigned duty station and must work in North Carolina.
This is a supervisory-focused position which primarily ensures appropriate delegation and oversight of the tasks stated in the Org Unit purpose above. This includes both daily task review as well as involvement in ongoing EA-related projects.
Key Responsibilities
Strategic Leadership & Oversight
* Lead the planning, implementation, and support of enterprise applications, focusing on Banner
ERP and its ecosystem, ensuring alignment with institutional priorities.
* Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution.
* Manage integrations between Banner and third-party systems used across campus by faculty, staff, and students.
* Oversee the development and delivery of reports using Argos, Tableau, and other reporting tools.
* Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions.
* Lead and assign development tasks to programmers supporting enterprise applications, ensuring coverage across technologies such as
PHP, Bash scripting in Linux, JavaScript, C#, and PowerShell.
* Oversee and facilitate database support for developers, including guidance on
SQL,
SQL Server, and Oracle environments to ensure optimal performance and data integrity.
* Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities and staff expertise.
* Oversee a team of business systems analysts, developers, and business intelligence analysts in the Enterprise Applications Solutions unit, focusing on business analysis, process improvement, reporting, and
ERP consulting services for the university's Enterprise Resource Planning (
ERP) system, Ellucian Banner, and related applications.
* Lead the unit to serve as Banner subject matter experts responsible for HR/Payroll, Financial, and Student systems support functions for the University. This includes supporting and optimizing critical university functions such as employee benefits enrollment, payroll cycles, financial year-end close, student registration, graduation periods, day-to-day support, training, as well as leading strategic initiatives, enterprise projects/programs, and business enhancements.
* Manage, track, and assess progress on assigned initiatives for the business analysis and reporting team, providing hands-on systems support.
* Partner closely with leaders across the university to ensure the delivery of business solutions for departmental or enterprise-wide projects and initiatives. Drive process and workflow improvements and automation throughout the university.
* Lead and direct activities assigned to projects and oversee additional project team members such as vendors and consultants toward successful completion.
* Coordinate and collaborate with University of North Carolina System Office (
UNCSO) IT partners, managing relationships and services by the System Office relating to Shared, Hosting, and Managed Services, and augmented staffing.
* Provide technical and management oversight for day-to-day operations of all production Enterprise Services, ensuring adherence to published Service Level Agreements (SLAs) and reporting on performance, trending, and forecasting needs to the Chief Information Officer.
Team Leadership & Development
* Manage human resources within the department, including recommending staffing and organizational structure to ensure optimal service delivery.
* Hire, train, and develop staff, ensuring performance management activities such as evaluations and rating validations are completed on time.
* Address staff issues in collaboration with the CIO's office, following university policies and procedures.
* Participate in steering and governance committees, liaising with client stakeholders and end-users related to the services supported by Enterprise Applications.
* Supervise and mentor a team of application developers, database administrators (DBAs), and analysts.
* Conduct performance appraisals, set professional development goals, and manage HR-related responsibilities including hiring, onboarding, and disciplinary actions.
* Foster a culture of innovation, accountability, and continuous improvement within the team.
Budget & Resource Management
* Develop and manage the enterprise applications budget, including forecasting, procurement, and cost optimization.
* Oversee vendor contracts and licensing agreements to ensure compliance and cost-effectiveness.
* Monitor and control expenditures to stay within budgetary constraints while maximizing resource utilization.
* Identify opportunities for cost savings and implement strategies to optimize financial resources.
* Allocate resources effectively to ensure the successful execution of projects and initiatives.
* Collaborate with finance and procurement teams to ensure accurate financial planning and reporting.
* Evaluate and negotiate contracts with vendors and service providers to secure favorable terms and conditions.
* Ensure the efficient use of technology resources, including hardware, software, and personnel, to support the institution's goals.
ERP System Support & Troubleshooting
* Provide leadership in the support and maintenance of the Banner
ERP system.
* Coordinate with Ellucian and other vendors to resolve system issues, apply patches, and implement upgrades.
* Lead root cause analysis and resolution of complex technical problems affecting
ERP performance or availability.
Cross-Departmental Collaboration
* Partner with academic and administrative departments to identify needs and deliver integrated solutions that enhance operational efficiency.
* Facilitate project planning sessions, requirements gathering, and post-implementation reviews.
* Translate business needs into technical requirements and ensure successful delivery of projects that integrate with Banner and other enterprise systems.
Governance & Compliance
* Ensure enterprise applications meet institutional data governance, security, and compliance standards.
* Ensure data integrity, security, and compliance across all enterprise systems.
* Maintain documentation and audit trails for system changes and access controls.
Innovation & Continuous Improvement
* Stay current with emerging technologies and higher education trends to recommend enhancements to enterprise systems.
* Lead initiatives to modernize legacy systems and improve user experience.
Project Portfolio Oversight:
* Direct and manage the full lifecycle of projects assigned to the Enterprise Applications team, ensuring alignment with institutional goals, timely delivery, and adherence to scope, budget, and quality standards.
* Provide strategic direction and remove roadblocks to maintain project momentum.
Cross-Functional Coordination
* Serve as the primary point of contact for enterprise application projects, facilitating collaboration between IT staff, functional departments, and external vendors.
* Lead project planning sessions, prioritize initiatives, and ensure clear communication of timelines, deliverables, and responsibilities.
Performance Monitoring & Reporting
* Establish and track key performance indicators (KPIs) for project execution, including resource utilization, milestone achievement, and stakeholder satisfaction.
* Provide regular updates to senior leadership and adjust project strategies based on evolving needs and feedback.
Required Qualifications
* Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred).
* Minimum of two (2) years of experience in enterprise application management within higher education.
* Demonstrated experience with Banner
ERP 8 or 9 environments, including system upgrades and module integrations.
* Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education.
* Strong understanding of data governance, system architecture, and integration best practices.
* Excellent leadership, communication, and project management skills.
Preferred Qualifications
* Experience with cloud-hosted
ERP environments and hybrid integrations.
* Familiarity with student information systems, financial aid, HR/payroll, and academic scheduling modules.
* Knowledge of compliance standards such as
FERPA,
HIPAA, and
GLBA.
* Experience with Integrations with Banner
ERP such as:
o Canvas (Instructure)
o TargetX
o Pathify
o Softdocs
o Ellucian Ethos
o Touchnet - Payment processing integration
o Blackbaud |
University of North Carolina Pembroke
remote work
Oct 10, 2025