Senior Process Optimization Specialist

At ChristianaCare, we serve as our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. Supporting this mission, we seek a Senior Process Optimization Specialist. We seek an individual who is analytical and possesses strong execution strategies. This position works collaboratively with HR teams and interfaces with all areas impacted by the process under evaluation including key leaders, stakeholders, and vendors to identify inefficiencies, recommend and implement solutions, and facilitate change management initiatives that drive continuous improvement and operational excellence.

ChristianaCare benefits:

ChristianaCare offers an annual incentive bonus and a collegial space where innovation is valued. We offer incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching. Fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

Our medical/dental/vision benefits are available to our caregivers on their first day of employment! And we offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan.

Principal duties and responsibilities:

• Assess current processes, workflows, and systems to uncover opportunities for improvement and increased efficiency.

• Collect and analyze data related to key performance indicators (KPIs) and metrics, generating actionable insights.

• Develop, execute, and oversee improvement plans, including process redesign, training programs, and technology solutions.

• Take ownership of execution, ensuring recommended changes are put into practice and sustained effectively.

• Collaborate with cross-functional teams to facilitate change and ensure successful project implementation.

• Monitor the progress of improvement initiatives, adjusting strategies as needed to achieve desired outcomes.

• Prepare reports and presentations to communicate findings, recommendations, and results to leadership and stakeholders.

• Stay current on industry trends, methodologies, and regulatory requirements related to performance improvement.

Education and experience requirements:

• Bachelor's Degree in a relevant field of study or equivalent professional experience.

• 5-7 years of experience in performance improvement, proess optimization, or a related discipline.

• Strong analytical skills with proficiency in data analysis and project management tools.

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

• Certification and/or demonstrated experience in advanced improvement science methodologies (LEAN, Six Sigma, etc) is highly desirable.

ChristianaCare is one of the country's most multidimensional health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. Christiana Care includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a Level I trauma center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions.

ChristianaCare is a not-for-profit teaching health system with our outstanding, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is crafting the future of health care.

Working for Christiana Care offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/