Human Services Support Specialist (Medicare/SHIP Outreach Specialist) - LTE

SALARY RANGE

WORK ASSIGNMENT DETAILS

Waukesha County's Department of Health & Human Services is recruiting a talented professional to join our team as a limited term Medicare State Health Insurance Assistance Program (SHIP) Outreach Specialist.The current opening is in the Aging and Disability Resource Center (ADRC) and will be responsible for promoting Medicare related programs to professionals and eligible adults in Waukesha County.

The ideal candidate will have knowledge of Medicare and Medicare related programs, including Medicare Part D, Low-Income Subsidy Plans, and Medicare Savings Programs. The candidate will need to be highly organized, with the ability to prioritize responsibilities and develop relationships with low-income and underserved populations.Must possess strong public speaking skills.

WORK ASSIGNMENT DETAILS

This position is a part-time, limited-term employment (unbenefited) opportunity offering 20 hours per week. The ADRC's general business hours are Monday - Friday (8:00 am to 4:30 pm); a weekly schedule for this position would be determined upon hire. The primary office location is the Waukesha County Health and Human Services building (514 Riverview Dr., Waukesha). Work-related daytime travel will be required using a personal vehicle.

FUNCTIONS OF THE JOB

Under supervision, this position will work closely with our Benefit Specialist program staff, Resource Center staff and community stakeholders.This position will spend much of the time in the community providing presentations and resource sharing.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Communicates with consumers, staff, and community partners on a variety of topics related to Medicare programs.
• Establishes and maintains list of community resources available for consumers and directs consumers to appropriate resources.
• Works with professional staff to determine need for further assistance and make appropriate referrals.
• Maintains and/or schedules appointments and calendars for a variety of upcoming presentations, follows through with required action, and tracks and monitors activities to ensure completion.
• Utilize proper electronic documentation platform for record keeping of events.
  

QUALIFICATIONS

Essential Knowledge and Abilities

• Considerable knowledge of the State Health Insurance Assistance Program.
• Considerable knowledge of Medicare and Medicare related programs, including Medicare Part D, Low-Income Subsidy Plans, and Medicare Savings Programs.
• Considerable knowledge of Federal, State, and County compliance standards, regulations and eligibility factors of determination for Medicare and Medicare-related benefits.
• Working knowledge of the principles of human growth and behavior.
• Working knowledge of socio-economic conditions and their effect on clients.
• Working knowledge of computer software applications, internet navigation, and Microsoft Office programs.
• Working knowledge of standard office equipment, including telephones, keyboards, copiers, printers, scanners, shredders, etc.
• Working knowledge of community and government programs and resources.
• Strong ability to communicate effectively both orally and in writing. Strong ability to give public presentations.
• Strong ability to be highly organized and prioritize multiple work activities within required timelines.
• Strong ability to collaborate and maintain effective relationships with local organizations, and consumers with a focus on education.
• Strong ability to effectively interact with sensitivity with people from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
• Ability to effectively implement community outreach strategies focused on our target populations of low-income and underserved populations.
• Ability to gain considerable knowledge of and adherence to agency programs and procedures.
• Ability to interpret and operationalize Federal, State, and Local statutes, regulations, and contracts pertaining to Benefit Specialist program areas.
• Ability to interpret agency programs to consumers, families, and the general public.
• Ability to accurately gather and record detailed information.
• Ability to prepare and maintain accurate and complete records and reports.

CLASSIFICATION SPECIFICATION

To view the full classification specification for Human Services Support Specialist click here.

Minimum Training & Experience Requirements
1. High School Diploma or GED.
2. Two years of responsible work experience, preferably in human services, or two years of post high school education from a recognized college or university.
3. Valid Driver's License required except for work assignments in the Aging and Disability Resource Center.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location:
Located in the City of Waukesha, our campus offers an on-site cafe and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO:

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit:https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.