Senior Principal Product Manager

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

IronArch is seeking an accomplished Senior Product Manager to lead the delivery, sustainment, and enhancement of the Ask VA Microsoft Dynamics 365 CRM and its integration with VA.gov and related enterprise systems. As the product lead for the backend platform, you will guide product strategy, manage priorities across stakeholders, and translate business needs into actionable development goals. This role serves as the bridge between VA program leadership, development teams, and end-user groups to ensure that the Ask VA CRM continues to evolve as a reliable, scalable, and user-centered product.

The Senior Product Manager will be responsible for defining the roadmap, ensuring alignment with VA strategic outcomes, and driving delivery through measurable milestones and key performance indicators. This position requires proven leadership in Dynamics 365 product delivery, deep familiarity with VA's digital ecosystem, and the ability to balance technical feasibility with mission impact.

At IronArch, Product Managers are more than just executors of contract deliverables-they are strategic partners embedded in the mission of our clients. We expect our Product Managers to proactively influence product growth and continuously seek opportunities to enhance the value we deliver.

You'll be encouraged to dive deep into the missions of the organizations we support, gaining a comprehensive understanding that informs every product decision. You'll also play a key role in ensuring that your team shares this depth of mission and business knowledge, fostering alignment and purpose across the board.

If you are energized by mission-driven work, experienced in enterprise-scale technology modernization, and confident in your ability to lead talented teams in complex technical landscapes, we encourage you to apply.

What You'll Do

• Lead product discovery, roadmap development, and prioritization for the Ask VA CRM, aligning delivery with OCTO and VES strategic goals.
• Translate complex business requirements into clear user stories, acceptance criteria, and backlog items for Agile development teams.
• Collaborate with technical leads and developers to define integrations between Microsoft Dynamics 365 and other VA systems, ensuring secure, performant data exchange.
• Partner with stakeholders across VA to define success metrics and ensure the product meets both Veteran and internal user needs.
• Facilitate Agile ceremonies-including sprint planning, backlog refinement, and sprint reviews-to ensure consistent delivery and stakeholder visibility.
• Analyze operational and user data to inform product decisions and optimize workflows, leveraging metrics such as routing accuracy, response time, and satisfaction scores.
• Maintain awareness of Microsoft Wave releases, advising the team on new features, impacts, and upgrade planning.
• Ensure product documentation, risk management artifacts, and ATO-related deliverables remain current and compliant with VA policy.
• Champion collaboration between VA business lines, developers, and support teams to sustain a cohesive CRM ecosystem.

• Demonstrated experience leading projects integrating with Microsoft Dynamics 365 and the Power Platform.
• Direct experience within the VA; familiarity with VA OIT, OCTO, or VES processes.
• Current or recent VA public trust clearance, lapsed within 120 days

Preferred Experience

• 10+ years of product management or delivery leadership in enterprise software or CRM environments.
• Proven ability to manage Agile delivery teams and coordinate across multiple business lines or stakeholder groups.
• Experience defining and tracking data-driven KPIs, using analytics to guide decisions and demonstrate measurable outcomes.
• Strong understanding of federal IT governance, security, and compliance frameworks (e.g., FISMA, ATO).
• Exceptional communication and stakeholder-management skills, with the ability to translate technical solutions into mission outcomes.

(#LI-remote)

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.