Warranty Manager

Job Title: Regional Warranty Manager

Reports to: Executive Director Quality

• The manager for warranty and data analytics is responsible for developing, communicating, implementing, and maintaining global warranty management systems eTools framework.

• Standardized Global Warranty Management System - Development & Implementation
  
  
  
  • Develop and implement a structurally sound and process based, global warranty management system that supports Tenneco products supplied from South America, US, and Mexico.
  • The system must define and interconnect standard warranty processes such as contract and technical review, part, data, and debit analysis, etc.
  • The system must also support and comply with all Tenneco internal and external customer requirements, e.g., TBS, ISO 90001, CQI-14, VDA, etc...
  • The system must be continually improved to enhance the division's warranty management efforts.
  
  
  
  
• Regional Warranty and Customer Business Unit Support - Active & Expedient Engagement
  
  
  
  • Support regional warranty and customer business unit teams to address complex and/or complicated corrective actions, cost avoidance and recovery efforts.
  • Establish processes that connect regional warranty teams for enhanced groupthink and knowledge sharing.
  • Travel as needed to provide leadership, support, and assurance that systems are operating effectively.
  
  
  
  
• Standardized Warranty and Data Analytics Tools and Technology - Development / Identification / Vetting & Implementation
  
  
  
  • Identify and/or develop and implement warranty tools and technology to support, improve and operationalize global warranty processes, e.g., data analytics software, part analysis testing, read across tools, forecasting and predictive modeling methods.
  • Stay connected and informed on the latest trends within the warranty and data analytics fields and thoroughly vet tools, technology and approaches that would continually improve Tenneco's warranty management efforts.
  • Conduct relevant research and contribute to the body of knowledge within the warranty management and data analytics fields.
  • Demonstrated capability to manage large complex customer Data Modeling / Analytics to draw actionable insights and conclusions.
  
  
  
  
• Standardized Warranty Training, Roll Out and Assimilation - Initial and Ongoing
  
  
  
  • Develop training material, rollout and assimilation plans for global warranty management efforts.
  • Continue to refine and improve training material for future training and scalability (regional, and across divisions) efforts.
  
  
  
  
• Customer Warranty Requirements (Top 10) - Awareness & Education
  
  
  
  • Develop and maintain a warranty body of knowledge for all major Tenneco customers.
  • Develop and execute a corresponding training plan for initial education and notification when customer specifics change.
  
  
  
  
• Standardized Warranty Report Formats - Develop & Implement
  
  
  
  • Develop standard reporting formats including but not limited to, part analysis, customer performance metrics, BU council meetings, etc.
  • Establish warranty management reporting decks for regularly occurring performance communication.
  
  
  
  
• Interface with the Warranty Center / Data Analytics team that manages and publishes Customer Warranty Data Analytics and Insights.
  
  
  
  • Interface with the centralized warranty data analytics team to ensure actionable, proactive insights are provided to the regional warranty teams for immediate warranty mitigation activity.
  • Continue to enhance the team's skill set by introducing and integrating advanced analytical techniques (multivariate statistics, predictive analytics, machine learning, simulation, etc.)
  • Develop processes that align and integrate the regional warranty teams with the data analytics team to ensure seamless and regularly occurring two-way communication.
  
  
  
  
• Develop and implement Warranty Lessons Learned/Read Across process
  
  
  
  • Develop and implement processes and corresponding tools for effective, efficient, and read across of warranty efforts locally (within plant), and across the region.
  
  
  
  

Education: Bachelor is in engineering disciplines.

Experience: Minimum of 5 - 10 years of work experience preferably in automotive manufacturing environment.

Professional

Certifications: Prefer candidates with ASQ Certification in any of the following: Certified Manager of Quality/Organization Excellence (CQM/OE), Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE) and Six Sigma (SSGB/SSBB).

• Warranty Leadership: Warranty Leadership is the knowledge of customer warranty management systems and support practices. This competency includes the ability to assess warranty performance, l set execution strategy aligned with the business and use metrics to drive continual improvements effectively and efficiently.

• Advance Quality Tools & Techniques: The knowledge of a wide range of problem-solving tools and methods, including statistics, combined with the ability to select and apply them to make data-based decisions to sustain higher levels of process or product quality.

• Data Science and Business Analytics: Knowledge and understanding of the quantitative methodology of descriptive, predictive, and prescriptive analytics: how to select, build, solve, and analyze models using methodology such as parametric and non-parametric statistics, regression, forecasting, data mining, machine learning, optimization, stochastics, and simulation.

• External / Customer Requirements: The competency of knowledge, practice and application of International Certification Bodies, Industry specific Regulatory Authorities and Customers contractually specified Warranty Requirements.

• Project Management: The discipline of initiating, planning, executing, controlling, and closing theworkof ateamto achieve specific goals and meet specific success criteria at the specified time.