Service Manager - Earthmoving

Thompson Tractor Company, Inc.
United States, Florida, Pensacola
Oct 14, 2025
Description The Service Manager is the team leader for the entire Branch Service Department and is responsible for ensuring that customer needs are met at the highest level. The Service Manager will support all Department personnel building a culture of teamwork throughout the Company. Essential Responsibilities & Expectation Coach and direct Service Department employees Manage Work in Process to assigned metrics Monitor, improve, and maintain employee performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtime with accurate and efficient job planning and repairs Effectively communicate with company personnel Coach and develop divisional supervisors as needed Dispatch technicians Ensure technicians understand and are on track with their projected career path and training requirements Qualifications Education Some college (preferred) High School or Equivalent (required) Experience Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills Listening (required) Technical (required) Customer Service (required) Leadership (required) Written Communication (required) Verbal Communication (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.