Global Claims Transformation Program Director

Your New Role:

You'll oversee a cross-regional program with a global remit to reimagine and elevate the way we support and resolve claims ensuring that customers remain at the heart of our claims function.

The Global Claims Transformation Program Director will guide transformation strategy across our regions, managing change initiatives and fostering innovation to deliver measurable outcomes in customer satisfaction, operational efficiency, and compliance.

This role can be located in one of our major office locations of Sydney, New York or London.

Key responsibilities include:

• Leading the Global Claims Transformation Program to achieve all milestones and objectives, fostering a culture of customer excellence and continuous improvement.
• Working with the divisional Claim leaders to gain an understanding of the divisional businesses and their respective needs and goals in the Global Claims Transformation Program.
• Overseeing solution architecture for a consistent approach, emphasizing scalability and alignment with enterprise standards.
• Collaborating with executive sponsors, business leaders, IT, and operational teams to enable desired capabilities and maintain consistent stakeholder engagement.
• Championing innovation, process simplification, automation and AI opportunities to uplift operational performance.
• Tracking and reporting on key performance indicators to ensure benefits realization.
• Driving strategic projects and engaging with stakeholders to deliver transformational change aligned with QBE's business priorities.
• Operating within a matrixed environment and supported by dedicated delivery teams including existing Global claims resources.

About you

This is a senior opportunity for an experienced transformation leader with a successful track record in in leading large scale business transformation programs within insurance or financial services sectors.

Ideal skills and experience:

• Exceptional skillset in building and sustaining strong, collaborative relationships with executive sponsors, business leaders, IT professionals.
• Adept at navigating complex, matrixed environments, effectively managing competing priorities, and communicating program progress and benefits to diverse audiences.
• Experienced in working in a technology driven environment.
• Ideally worked across multiple regions and regulatory jurisdictions.
• Demonstrated ability to deliver robust business cases and tangible process improvements, with a focus on AI enabled outcomes for customers, business, and compliance.
• General Insurance claims experience will be highly regarded but is not essential.

• Hybrid Working - a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.