IRA/HSA Services Specialist

Job Description

The IRA/HSA Services Specialist I is responsible to oversee the overall day-to-day operational functions of the IRA/HSA services department, and follow applicable regulations.

Essential Functions
* Ensure total IRA and HSA document and data integrity
* Manage personal workload/workflow
* Identify and resolve Customer Service issues
* Work to obtain Certified IRA Services Professional (CISP) designation, and HSA Expert Certification
* Keep current on regulation changes regarding IRA and HSA products
* Conduct training for branches on IRAs and HSAs
* Provide excellent customer and business unit support service
* Maintain knowledge of IRA and HSA banking products and services
* Perform quality control review over all new IRAs and HSAs opened and transactions
* Track missing new account documents and follow up with branches
* Review each IRA plan to ensure compliance with requirements
* Review and resolve exception and reject reports
* Process all direct transfers requests to other financial institutions
* Perform critical account maintenance on IRAs and HSAs
* Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting
* Track and remit customer's federal withholding to the IRS
* Perform quality control review for end of year tax reporting
* Review online account opening system for new HSAs that are pending approval
* Process initial funding and services for new HSAs opened online
* Communicate with customers on IRA and HSA questions or issues
* Notify beneficiaries of their designation and options for Inherited IRAs, and Inherited IRA beneficiaries of any RMDD requirements
* Communicate annual plan requirements to businesses as applicable
* Maintain appropriate departmental records and reports
* Ensure total quality of work performed
* Recommend quality control enhancements

Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment

Additional Responsibilities
* Complete special projects as assigned

Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

High School Diplomaor equivalent

Preferred Work Experience

Less than 2 yearsIRA/HSA Services experience
2 - 6 years related banking experience
2 - 6 years relevant experience

General Employee Knowledge, Skills, and Abilities

* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.