Service Engineering Supervisor

Overview

The Supervisor, Service Engineering manages direct reports to maintain and perform preventive maintenance of all laboratory equipment, and manages vendor relations, service contracts, and works to maintain peak efficiency. Acts independently to determine methods and procedures on new assignments and oversees and prioritizes the regular activities of other lower-level personnel.

Responsibilities

1. Troubleshooting and repair of complex instrumentation and automation systems, including custom software and software-driven instrument integrations.

2. Leads equipment Maintenance SOP creation and review.

3. Find root cause of recurrent instrument issues and implement solutions.

4. Coordinates vendor service visits and service contracts.

5. Manages activities of his team, responsible for meeting team performance objectives and ensuring training and development of direct reports.

6. Follows good documentation practices in compliance with regulatory (FDA, ISO, CAP/CLIA, New York State) requirements.

7. Participates in cross-functional team projects.

Qualifications

1. Meets one of the following education and experience requirements:

   1. Bachelor's degree with minimum 4 years of relevant experience or

   2. AS Degree with minimum 6 years of relevant experience or

   3. Minimum 8 years of relevant experience

2. Understanding of science pertinent to laboratory operations.

3. Demonstrated leadership traits.

4. Demonstrated ability on calibration techniques.

5. Ability to make sound decisions and to troubleshoot problems.

6. Understanding of regulatory (FDA, ISO, CAP/CLIA) requirements.

7. Experience with Planned Maintenance in a laboratory environment.

8. Experience maintaining laboratory instrumentation and/or process preferably DNA analysis laboratories.

Physical Requirements

Lifting Requirements - medium work or exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force consistently. Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating, observing, reaching, and repetitive motion. Use of equipment and tools necessary to perform essential job functions. Hazards and Atmospheric Conditions - exposure to fumes, dust, extreme temperatures, wet and/or humid, noise, vibration, mists or gases, mechanical hazards, chemical hazards, electrical hazards, and radiant energy hazards. OSHA Category I - duties performed routinely requires exposure to blood, body fluid, and tissue.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations

for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.