Usability Researcher

Aquent is partnering with a leading technology company renowned for pioneering innovative solutions that connect and empower millions worldwide. This organization is dedicated to creating intuitive, impactful experiences that redefine how people work, communicate, and collaborate, with a mission to build technology that enriches lives and fosters connection on a global scale.

Are you ready to dive into a role where your expertise will directly shape the future of a pivotal social and communications platform for large enterprises? This is an exhilarating opportunity to join a dynamic User Research team, where you will be instrumental in influencing early-stage product definition, driving the trajectory of new offerings, and ensuring that diversity, equity, and inclusion are at the heart of every product decision. Your insights will be the catalyst for creating new value for customers, leveraging cutting-edge AI to personalize experiences, and dramatically improving the overall user journey. If you're passionate about making a tangible impact and working at the intersection of user experience and artificial intelligence, this is the role for you!

**Key Projects & Initiatives You'll Drive:**

* Lead quick-turnaround research efforts, including concept testing, usability testing, A/B testing, and surveys, to gather critical user feedback.

* Champion AI-related work, providing essential research support to design teams and scaling capabilities where coverage is needed most.

* Synthesize findings from multiple research sprints on a quarterly basis, transforming data into actionable insights.

* Deeply understand the unique needs of business and employee resource groups within large organizations.

* Gather invaluable feedback from customers on new features during private preview phases.

* Explore and innovate how AI can be leveraged to create more personalized and engaging user experiences.

**Your Impactful Responsibilities:**

* Drive research and UX practices that embed diversity, equity, and inclusion into all product decision-making processes.

* Design and execute impactful research plans and activities, delivering both broad market perspectives and deep customer insights crucial for product development.

* Generate actionable insights from a blend of quantitative and qualitative data, guiding future research and product iterations.

* Proactively inform the engineering roadmap by identifying customer pain points, addressing gaps, and uncovering potential "delighters" through continuous customer data analysis.

* Amplify your customer-focused knowledge by collaborating effectively across engineering, design, and marketing disciplines to ensure broad impact.

**Must-Have Skills & Experience:**

* Minimum 6 years of experience utilizing research recruitment tools.

* Minimum 6 years of experience conducting usability testing.

* Minimum 6 years of experience in interview facilitation and moderation.

* Strong qualitative research background.

* Demonstrated ability to work independently and manage time effectively.

* Exceptional verbal and written communication skills, coupled with strong customer service and interpersonal abilities.

* Proven methodological rigor in executing research studies.

**Nice-to-Have Skills & Experience:**

* Experience in survey design.

* Experience in AI research or familiarity with AI concepts.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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