Quality Building Inspector II

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Job Description

Perform quality assurance/control and program oversight of the Building Operations Support (BOS) team which includes the mechanical/electrical/plumbing (MEP) and custodial subcontractors, vendors (e.g., elevators, escalators, boilers, chillers, generators, etc.), and IDIQ construction and repair projects.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Independently conduct internal audits/investigations with emphasis on our MEP subcontractor and technical vendors (e.g., elevator and escalator maintenance; security doors, turnstiles and gates; roadway maintenance, boilers, chillers, generators, etc.). Interact with the Chief Engineer and SSI leadership to help ensure contract requirements exceeded and MEP work performed effectively and efficiently. Independently determine what needs to be evaluated and make recommendations. Execute QA/QC/safety inspections of IDIQ projects and other areas of the BOS contract. Ability to drive continuous quality improvement in a service environment and enhance the safety program. Strongly and proactively support the BOS vision and objectives.
• Utilize quality management software or database (ability to attend training and quickly become a proficient user of the software features and capabilities; position may require training other users on basic use of the software).
• Provide administrative and tactical support to the Quality Manager and quality professionals; manage and maintain records and audit documentation; track status of issues, audits, etc. and ensure closeout in a timely manner; generate monthly status report; provide technical support and training to the Quality Building Inspector I position as needed.
• Periodically evaluate the status of programs/issues through research, data collection, and data/trend analysis. Draw valid conclusions and recommend/implement improvements in coordination with responsible party. This requires knowledge and experience in trouble-shooting building systems (e.g., back-up generators, UPS, boilers, chiller plants, switchgear, water chemistry, heat exchanger, etc.). Independently write reports clearly and accurately so issues are easily understood by both a technical and non-technical audience. Utilize Maximo (a computerized maintenance management system (CMMS)) and Actuate (business intelligence software) for fact finding and data analysis.
• Incorporate best business practices to make technical recommendations to top SSI management to include evaluation of proposed repair plans on MEP systems by subcontractors and vendors. Assist the BOS team in the achievement (and retention) of LEED EBOM certification for the Mark Center.

Additional Duties

• Assume Quality Manager roles and responsibilities as needed for all quality aspects of the Base Operations & Support (BOS) contract at the Mark Center.
• Drive continuous quality improvement in a facilities management service environment by recommending process improvements.
• Assist in the quality assurance and quality control in functional areas and participate in Leadership Walkthroughs/Open Forums.
• Apply knowledge of ISO 9001:2015 to ensure SSI at the Mark Center maintains its certification.
• Respond to unforeseen situations needing an initial response and assessment. Transpose handwritten notes into electronic form.
• Create corrective action documentation for quality investigations and communicate status of open actions to the Quality Manager and others as required.
• Verify effectiveness of corrective actions.
• Assist in the training of non-quality staff for the overall improvement of the quality management system.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required. Bachelor's degree in engineering, construction management, or related field a plus.
• Four years' experience in quality control/assurance with at least two years of on-the-job in the inspection of building mechanical systems required.
• CQT certification from the American Society for Quality (ASQ) preferred.
• Two years' experience in project management and construction/construction safety preferred.
• Two years' experience in facility maintenance/management and Actuate report writing preferred.
• Experience with USACE EM 385-1-1 or OSHA safety compliance preferred.
• Training in OSHA 10/30 in General Industry or Construction preferred.

Knowledge, Skills, and Abilities

• Training and experience in quality assurance and control, as well as performing inspections and audits in facility management services or construction.
• Ability to ensure workers comply with safety standards (construction or facility services), solid working knowledge of OSHA regulations.
• Experience with ISO 9001:2015.
• Strong organizational and analytical skills; attention to detail and accuracy is essential.
• Ability to manage multiple diverse projects at one time; establish new processes; track and monitor progress and establish systems for doing so.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to take initiative, demonstrate resourcefulness, and work with minimal supervision/direction.
• Ability to analyze complex documents such as spreadsheets and procedure manuals; read blueprints and drawings; analyze graphs and tables; monitor trends.
• Position requires ability to independently write reports clearly and accurately so issues are easily understood by both a technical and non-technical audience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, although occasionally may be exposed to equipment operations (e.g., loading dock area).

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information